Solutions Engineering (Remote)

Every day in 25 countries, we (9,000 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace. By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward.

Solutions Engineer

Legal Entity: Sales Engineering and Proposals

Job Type: Permanent position

Work Location: Remote

The Solutions Engineer designs the operation.

When a customer needs receiving, storage, picking and shipping to work as one operation rather than as separate pieces of equipment, the Solutions Engineer analyzes their data, maps the process, designs the material flow across every functional area, and produces the concept everything downstream is built from.

The work is industrial engineering applied to a commercial pursuit: order profiles, rates, capacity, labor, and the tradeoffs between them, worked out with the customer and defensible in front of them. The Solutions Engineer hands the Application Engineer a high-level layout with the flow and the rates behind it, and the Application Engineer makes it real.

Staffing test: are we designing the operation, or equipping one that is already defined? A Solutions Engineer engages on greenfield facilities, material flow across multiple functional areas, reconfiguration or process redesign, and any pursuit with customer operational data to analyze. Service – We serve our clients, families, communities, and most importantly our people who are empowered and safe in making decisions and taking actions that dare to make us better.

Ownership – We take full, personal, individual responsibility for our actions and our work.

The commercial decision sits above this department.

Analyze the customer’s data directly: order profiles, SKU velocity and slotting, volume and seasonality, labor and rate modeling. Map the process across every functional area in scope and design the material flow that ties them into one operation: routes, buffers, decision points and interfaces.

Customer & supply

Work in front of the customer alongside Sales as the technical voice on the solution.

Serve as the primary technical liaison to the customer through the pursuit, presenting and defending the concept and the tradeoffs behind it.

Reviewing the RFP, contract and statement of work for risk

Protecting the project budget and gross margin

Applying Fives equipment and configurations to the requirement

Electrical and controls architecture

The mechanical estimate

Technical writing, description of operation and scope

Vendor and subcontractor evaluationThe technical basis for acceptance criteria and test procedures

Application Engineer Equipment selection, detailed layout, manifest, BOM, CRD and the estimate The flow, the rates, the block layout, and the technology in it

Electrical Estimating Engineer Controls architecture and the electrical estimate The operational flow and decision points their controls serve

Principal Solutions Engineer Cross-discipline design review and final technical authority The concept on your pursuit

Sales Commercial strategy, the customer relationship, the bid/no-bid decision The technical read and the operation the customer is buying

Operations / Project Management Acceptance criteria, field execution, commodity equipment selection The technical basis the criteria are built on

Bachelor’s degree in Industrial Engineering preferred. 8 to 12 years designing automated material handling or distribution operations.

• Required: ownership of facility-level or operation-level concepts spanning multiple functional areas.
• Required: hands‑on analysis of customer operational data, including order profiles, velocity, volumes and seasonality, and the rate and capacity modeling built on it.
• Required: direct customer‑facing technical experience during a sales pursuit.
• Preferred, not required: material handling, distribution, parcel or baggage experience, and familiarity with AS/RS, goods‑to‑person, robotics and sortation technologies. Building the models is not required.
• Excel to a high standard. SQL, Power BI or equivalent an advantage. Block‑level layout in SketchUp or AutoCAD.

Language. Reads and interprets customer specifications, operational data, contracts and statements of work. Presents and defends concepts to customers and to senior management. Throughput, capacity and queuing analysis. Applied statistics on operational data. Geometry and trigonometry applied to facility layout. Defines problems, collects data, establishes facts, and draws valid conclusions from incomplete information, stating the assumptions used to get there.

Travel

Travel to customer sites, vendor plants and job sites, typically 25% to 40%. Occasional international travel for site visits or training.

The Solutions Engineer role has four levels: Junior Solutions Engineer, Solutions Engineer, Senior Solutions Engineer and Principal Solutions Engineer. Senior comes from consistently sound operation design and passing the discipline’s method review, and carries sign‑off on others’ concepts along with coaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel via automobile and/or commercial airline to customer offices for meetings, vendor’s plants, and job site to coordinate the conveyors or equipment with the building and installers.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate, unless performing work in shop or field conditions.

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