Solutions Engineer

Riverbed. Empower the Experience

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Position

Title: Solutions Engineer

Location: North Carolina strongly preferred; candidates elsewhere in the Eastern Time Zone (or Texas) may be considered

Travel Requirements: between 30% - 40% depending on customer requirements

Technology Specialization: Digital Employee Experience (DEX) / Unified Observability

Pay Transparency: This position is compensated with a base salary plus commissions. The total potential On Target Earning ("OTE") compensation range (i.e., base salary plus commissions at 100% attainment of quota achievement) for this position is $245,000 to $260,000. An individual's particular OTE compensation will be determined by the Company, in its sole discretion, in light of the individual's geographical location, education, training, and/or experience.

Riverbed is seeking a seasoned Solutions Engineer to support some of our largest and most strategic enterprise customers, with a focus on Digital Employee Experience (DEX) and Unified Observability.

In this role, you’ll partner closely with your sales counterpart to jointly own account strategy and drive the technical sales process from discovery through technical close. You’ll serve as a trusted advisor to customers, helping them solve complex challenges across employee experience, applications, endpoints, networks, and increasingly distributed IT environments.

We’re looking for someone who combines strong technical depth with business acumen, executive presence, and the ability to translate complex technology into meaningful customer outcomes.

What you will do

• Jointly own strategic enterprise accounts with your sales counterpart, developing account strategy, identifying opportunities, engaging key stakeholders, and driving complex sales cycles forward.

• Lead the technical sales process from discovery through technical close, including technical presentations, demonstrations, architecture discussions, workshops, and proof-of-concept/proof-of-value engagements.

• Serve as a trusted advisor on DEX and Unified Observability, helping customers improve visibility and performance across endpoints, applications, networks, and hybrid environments.

• Translate technical challenges into measurable business value, connecting Riverbed solutions to priorities such as employee productivity, application performance, service desk efficiency, operational effectiveness, and digital experience.

• Expand Riverbed's presence within large enterprise accounts by identifying new use cases, technical champions, executive sponsors, business units, and opportunities to broaden adoption.

• Navigate complex and competitive enterprise opportunities, partnering with Sales, Product, Professional Services, Channel, and other technical resources to develop differentiated solutions and drive successful customer outcomes.

What makes you an ideal candidate

• Experienced enterprise Solutions Engineer with a strong track record in technical pre-sales supporting large, complex enterprise or strategic accounts.

• Deep knowledge of Digital Employee Experience (DEX), End User Experience Monitoring (EUEM), Digital Experience Monitoring (DEM), or closely related technologies.

• Proven experience jointly owning accounts and sales cycles with enterprise Account Executives, operating as a strategic technical partner rather than simply providing product demonstrations.

• Strong command of complex technical sales cycles, including discovery, solution design, demonstrations, POCs/POVs, technical validation, competitive positioning, and technical close.

• Broad technical understanding across adjacent areas such as endpoint/EUC technologies, application performance, observability, networking, cloud infrastructure, IT Operations, and ITSM/Service Desk environments.

• Highly consultative and customer-focused, with strong presentation and communication skills and the ability to engage credibly with audiences ranging from engineers and architects to senior IT and executive stakeholders.

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

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