Head of Operations & Business Management

Job Summary

The Operations Manager is responsible for managing and directing daily inbound and outbound warehouse operations including but not limited to product receiving, product replenishment, order selection, order loading, facility expense, and revenue management while ensuring superior customer service and the safety & security of the designated facility.

Responsibilities

Manage the daily workload and safety of Warehouse Supervisors and associates

Review and set priorities to ensure orders are correct, complete and leave on time to ensure excellent customer service

Manage the proper selection, purchase, and utilization of Company assets in support of warehouse operations

Coordinate with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively

Proactively look ahead to meet/exceed anticipated workloads

Establish and implement processes and systems to efficiently meet inventory management goals and work with the Regional Director to help improve service levels for the facility, region, and the company

Suggest efficiency ideas, cost reduction measures and assist with the implementation of changes with inbound and outbound warehouse operations

Identify problems and propose solutions to other members of management and promote cooperation with other departments

Daily review shipping and loading audits ensuring all required documentation are accurately completed and material is handled and stored correctly with minimum potential for loss

Ensure day to day management and associate activities are in alignment with a safety strategy

Maintain a safe and healthy work environment

Direct, coordinate and monitor the daily activities & performance of Operations team to assure compliance of standard Company policies, procedures, quality, and safety

Coach and develop a team in balancing the delivery of high productivity, quality and customer service

Maintain a positive and safe work environment

Oversee employee relations and participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary

Establish performance goals, monitor progress and provide feedback as necessary

Manage employee performance through motivation, delegation, development, mentoring and resolving conflict

Take corrective action as necessary on a timely basis and in accordance with company policy

Provide and/or coordinate training as needed

Consult with Human Resources Department as appropriate

Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea-sharing and suggestions for improvement

Qualifications
Education
Bachelor’s Degree required or 10+ years’ equivalent education and experience.

Experience

5-7 years of related operations and management experience in a warehouse or distribution environment

Must be familiar with OSHA regulations

Skills

Strong understanding of budgeting and the ability to interrupt P&Ls.

Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency

Ability to effectively write reports, present information and respond to questions from suppliers, customers, management and inter-department staff

Capable of working with internal staff from other departments in a proactive and constructive manner

Strong leadership skills, including the ability to mentor and develop individuals and teams

Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure

Collaborative management style and a strategic team player

Delegates responsibilities effectively

A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.

Able to manage large, complex projects.

Uses time effectively and able to work independently

Excellent listening, negotiation and presentation skills

Ability to build working relationships with internal business partners, vendors, and customers

Customer Service - Respond promptly to requests for service and assistance as needed. Follow up as needed

Problem Solving - Identifies and resolves problems in a timely manner. Expertise in gathering and analyzing information skillfully. Develops alternative solutions

Judgment - Displays willingness to make decisions.

Exhibits sound and accurate judgment. Makes timely decisions

Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments

Detail Oriented - Attention to details and accuracy

Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner

Strong understanding of financial concepts (including pricing and forecasting)

Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities and customer requirements are covered when absent. Arrives at meetings and appointments on time

Proficient use of MS Office (Word, Excel, PowerPoint, Access, Project, and Outlook) required

Familiarity with High Jump, People Soft, Voice Recognition, and RF devices preferred

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and other office & warehouse equipment and telephone to talk and hear

The employee is frequently required to reach with hands and arms and may occasionally lift up to 25 pounds and/or move up to 200 pounds with assistance

This position will primarily work in a warehouse environment and may be exposed to wet and/or humid conditions, cold or elevated ambient temperature, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and outside weather conditions

The noise level in the work environment is moderate and the environment fast‑paced

Travel (approx. 10%) may be required to visit other Warehouses Distribution Centers and office locations, customer meetings, company events, staff meetings, training sessions, and/or industry or vendor trade shows

May be required to utilize personal vehicle for business travel that may result in long periods of sitting

Must maintain a valid driver’s license and provide proof of current automobile insurance coverage as set forth by Sysco

This position may require evening, weekend or other shift work depending on business needs

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and affirmative action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Nothing in this position description changes the at‑will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions.

#J-18808-Ljbffr Dormont Manufacturing Co