Head of Programme Management

On-site - Office located at residential program
Benefits
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Program Director
Developmental Brain Injury Services
Location: Westfield, MA
Pay Rate: $50,079-$52,139
Schedule
Monday-Friday, 9a-5p
On-call schedule / rotation
On-site - Office located at residential program
Position Summary
At ServiceNet’s Developmental Brain Injury Services (DBIS), we are committed to supporting individuals with brain injuries to lead safe, enjoyable, and meaningful lives at home and in their communities. Using Positive Behavior Support (PBS) strategies, our staff work collaboratively to create empowering environments that evolve with the needs and goals of those we serve.
As Program Director, you’ll lead the daily operations of a residential program, ensuring high-quality care, program compliance, and staff leadership—while fostering a culture of respect, creativity, and personal growth.
Key Responsibilities
Support the successful launch of a new residential program, including home setup, furnishing, hiring, and staff training.
Ensure ongoing compliance with licensing and regulatory standards.
Lead, teach, and model best practices for staff using PBS strategies.
Oversee the health, safety, and daily living needs of residents—nutrition, medical care, hygiene, and recreational engagement.
Manage individual financial needs and reporting.
Participate in a rotating 24-hour on-call schedule and coordinate coverage during staff absences.
Contribute actively to ISP reviews, treatment team meetings, and individualized planning (goals, behavior plans, safety plans).
Organize and lead regular program staff meetings.
Maintain agency certifications and documentation standards.
Perform additional duties as assigned by the Director of Operations.
Qualifications
Supervisory/management experience preferred.
Minimum of a High School Diploma or GED required.
Experience working with individuals with brain injuries or developmental disabilities.
Valid driver's license with a clean driving record.
Strong communication, organizational, and computer skills.
Preferred certifications: MAP, PABC, CPR/First Aid.
Ability to pass a background screening (CORI).
Compensation & Benefits
Salary: $50,079–$52,139
MAP differential: $2/hr
Time Off: Generous paid time off package
Insurance: Comprehensive medical and dental coverage
Retirement: 403(b) with employer match
Other Benefits:
Paid orientation and ongoing training
Tuition assistance
Advancement opportunities
Paid life insurance
Long-term disability insurance
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.
Learn More About ServiceNet

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
#J-18808-Ljbffr