Front Desk Receptionist WEEKEND NEEDED
$17.35 per hourSupportFinity
Job Summary The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As a Studio Advisor, you’ll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well‑maintained studio; execute the team member basics of being on time and complying with the dress code; assist members/guests in person and via email; keep a clean and orderly studio; initiate tasks and perform duties without direction or micromanagement; and monitor incoming emails to ensure proper check‑in procedures are followed.
Your earning potential via commission is limited only by your own personal drive and willingness to succeed. This hourly position offers a base hourly rate plus unlimited commissions for each sale you complete.
Essential Duties & Responsibilities Member and Guest Check‑in Compliance Greet all incoming members and guests
Ensure all check‑in procedures are followed
Thank guests for coming as they exit
Sales Create new business internally through member promotions, referrals, and inquiries
Promote specials to current and future guests
Reach out to existing and potential members via email for sales opportunities
Reconcile and report all incoming and outgoing transitions
Successfully attain personal sales revenue targets
Customer Service & Operations Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
Update Supply Request Log and Maintenance Log depending on the issue
Promote and sell merchandise
Keep the front desk area and entryway clutter‑free, orderly, and clean
Perform general cleaning duties to include hourly bathroom room and studio checks
Follow up with members who have enrolled to ensure we are exceeding expectations
Provide the highest level of customer service possible when communicating and interacting with guests
Qualifications 1‑2 years of customer service or sales experience preferred
1‑2 years MindBody software experience preferred
Competitive drive to succeed in commission sales and performance‑based culture
Excellent customer service skills
Knowledge of sales practices and techniques
Independent, self‑starter with strong organizational skills
Basic computer skills
Strong communication skills in both oral and written
Organized and detail‑oriented
Friendly, warm, compassionate, and welcoming personality
Easy to talk to and comfortable around new people
Must be available to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)
Certifications / Educational Requirements High School Diploma or GED required.
Physical Requirements The employee occasionally sits, walks, kneels, and reaches with hands and arms
Ability to lift and/or move up to 25 lbs.
Work Environment Regularly exposed to moving mechanical parts
Noise level in the studio environment is loud
Must be comfortable interacting with people and making them feel welcome.
Compensation Base hourly rate of $17.35 per hour plus unlimited commission potential for each sale.
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