HR Generalist - Full Time (Remote)

At International SOS we are in the business of protecting and saving lives. For 40 years we have delivered customised security risk management health and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13000 experts we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
The HR Specialist serves as a key member of the Human Resources team and is responsible for delivering day-to-day HR operations employee lifecycle administration HR systems management compliance activities workforce reporting and employee experience initiatives.
This role serves as the primary owner of New Hire Induction and onboarding activities ensuring employees receive a positive and consistent introduction to the organization while supporting HR programs throughout the employee lifecycle.
The HR Specialist partners closely with employees managers Talent Acquisition Payroll Benefits and Compensation Learning and Development HR Shared Services and other HR Centers of Excellence to provide accurate responsive and customer
HR Operations & Employee Lifecycle
Coordinate HR processes throughout the employee lifecycle including onboarding employee changes promotions transfers leaves of absence and separations.
Maintain accurate and confidential employee records and HR documentation.
Process and monitor employee transactions within HR systems.
Partner with Payroll HR Shared Services and other departments to ensure employee changes are processed accurately and timely.
Prepare employment-related correspondence and HR documentation.
Support contractor setup maintenance and offboarding activities.
Identify opportunities to improve HR processes and employee service delivery.

New Hire Induction & Onboarding
Serve as the primary owner and facilitator of New Hire Induction.
Coordinate and deliver onboarding activities for newly hired employees.
Present orientation information related to company culture policies benefits and available resources.
Partner with hiring managers IT Facilities Security Payroll and operational teams to ensure onboarding readiness.
Track onboarding metrics and identify opportunities to improve employee assimilation and engagement.

Recruiting & Staffing Support
Partner with Talent Acquisition and hiring managers to support recruiting activities.
Support hiring managers throughout the onboarding process.

Employee Relations & Manager Support
Serve as a first point of contact for employees and managers regarding routine HR questions policies procedures and workplace concerns.
Provide guidance regarding routine employee relations and performance matters.
Assist with coaching documentation attendance concerns performance discussions and corrective action processes.
Conduct fact-finding and support investigations under the direction of the HR Business Partner or HR Director.
Maintain confidential employee relations documentation.
Escalate complex employee relations matters to the HR Business Partner or HR Director.
Promote consistent application of company policies and HR practices.

HRIS Reporting & Workforce Analytics
Maintain accurate employee data within HR systems including SuccessFactors and related systems.
Prepare recurring HR reports and dashboards.
Conduct periodic HRIS and personnel file audits.
Support annual performance review and compensation administration processes.
Track completion of required HR activities training and compliance requirements.

Compliance & Policy Administration
Support compliance with federal state and local employment requirements and company HR policies.
Assist with policy reviews and handbook updates.
Support communication and application of HR policies and procedures.
Employee Experience & Engagement
Support employee engagement recognition and retention initiatives.
Coordinate employee programs events and HR communications.
Process Documentation & Continuous Improvement
Develop and maintain HR process documentation workflows templates and standard operating procedures.
Identify opportunities to improve consistency efficiency and effectiveness of HR operations.
Participate in HR projects and continuous improvement initiatives.
Support implementation of new HR systems programs and process enhancements.
Working knowledge of Human Resources practices and employment regulations.
Understanding of employee relations principles and HR documentation.
Experience working with HRIS systems; Proficiency with Microsoft 365 particularly Excel Word PowerPoint Outlook and Teams.
Ability to handle confidential and sensitive information appropriately.
Strong attention to detail and commitment to data accuracy.
Ability to analyze HR information and identify trends or potential issues.
Strong customer-service mindset and ability to work effectively with employees at all levels.
HR Partnership
Builds credible relationships with employees managers and HR partners and provides responsive practical HR support.
Exercises discretion when handling employee information and recognizes matters requiring additional HR or leadership involvement.
Provides professional responsive and solutions-oriented HR experience.
Planning & Organization
Communicates HR information clearly and professionally and adapts messaging appropriately for employees and managers.
Takes responsibility for assigned HR processes and follows issues through resolution.
Looks for opportunities to simplify processes improve HR service delivery and strengthen the employee experience.
Required Work Experience
2-5 years of progressive Human Resources experience preferably in an HR Coordinator HR Specialist HR Generalist or similar role.
Experience with HRIS data management and employee records.
Experience supporting employee relations performance management and/or workplace investigations preferred.
Experience in a fast-paced multi-site government contracting healthcare or similarly regulated environment is preferred but not required.

Bachelors degree in Human Resources Business Administration or a related discipline preferred or equivalent combination of education and relevant HR experience.
SHRM-CP PHR or similar HR certification preferred but not required.
Required Languages
English fluency required written and verbal.
Spanish language proficiency is a plus.

Travel / Rotation Requirements
Occasional travel may be required based on business needs.
Full-time hybrid (3 days in office and 2 days working remotely) position based in San Antonio Texas.
Employees are generally required to work onsite at their assigned Company location a minimum of three (3) days per workweek and may work remotely up to two (2) days per workweek subject to management approval business needs and compliance with Company policies.

Government contract with facility access security and onsite requirements established by the contracting agency. Onsite workdays scheduling expectations and remote work eligibility may be modified by the Company at any time based on business operational legal customer performance staffing or organizational needs.

Please note that International SOS is unable to provide visa sponsorship or employment-based immigration assistance for this position. To be considered candidates must be authorized to work in the country of employment without requiring current or future sponsorship including but not limited to H-1B TN or STEM OPT sponsorship.