Head of Recruiting & HR

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Director of Human Resources is responsible for staffing qualified personnel; training program direction, implementation and administration; and employee relations coaching, counseling and discipline.

Direct and supervise Human Resources staff.

Prepare and maintain Human Resources budget.

Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.

Participate in EEO, Unemployment, Wage & Hour, Worker's Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.

Communicate new policies, information, and directives to all employees.

Instruct staff in interpretation of HR policies and procedures.

Ensure staffs compliance with HR policies and procedures.

Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.

Recruit, interview and recommend all exempt personnel.

Set up, approve, and maintain all wage and salary programs, including performance evaluations.

Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.

Maintain open door policy.

Conduct training classes.

Ensure compliance with all HR related Loss Prevention SOP's.

Become a certified trainer in all current HR training modules.

Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.

Maintain Heroes of Hospitality (Employee of Month/Year) program.

Practice positive employee relations, including coaching, counseling & discipline.

Monitor Service Standards by Position training program.

Ensure Associate Opinion Survey is completed by all employees.

Manage all personnel files.

Manage resume and application files.

Develop and monitor recruitment resources.

At least 5 years of progressive Human Resources experience in a hotel or a related industry; College course work in related field helpful

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.