Administrative Assistant II

Our client is currently seeking an Administrative Assistant II

Job Title: Patient Services Representative


Location: Boston, MA


Role Overview


The Patient Services Representative (PSR) is the first point of contact for patients and visitors. This role requires exceptional customer service, problem-solving, and communication skills to ensure smooth patient experiences from check-in to check-out. The PSR supports scheduling, insurance verification, billing, and patient flow while modeling the School's mission and values.


Key Responsibilities

• Patient Interaction : Greet patients, manage check-in/out, process payments, update demographic and insurance information.
• Scheduling : Use centralized scheduling systems to book appointments, triage calls, and ensure timely access to providers.
• Insurance & Billing : Verify eligibility, input managed care plans, explain coverage, and coordinate with finance for refunds/self-pay guidelines.
• Communication : Answer calls/emails, forward accurate messages, respond to provider/staff requests, and diffuse challenging situations professionally.
• Patient Flow : Monitor waiting areas, resolve delays, and act as liaison between patients and staff to maintain efficient operations.
• Support & Compliance : Uphold confidentiality, follow emergency protocols, and contribute to quality improvement initiatives.
• Coverage : Provide support at secondary sites as needed.

Required Qualifications

• High School diploma or GED.
• 1-3 years of customer service experience in a healthcare setting.
• Ability to work on-site in a clinical environment.
• Compliance with state/clinic health and vaccination requirements.
• Strong skills in active listening, problem solving, and maintaining composure under stress.
• Attention to detail, verbal communication, customer service, and keyboarding proficiency.
• Team-oriented with excellent interpersonal skills.
• Successful completion of background check.

Preferred Qualifications

• Associate's degree.
• Prior dental practice experience.
• Knowledge of dental/medical terminology.