Administrative Assistant

Job title: Default Services Coordinator/Admin AssistantLocation: Stevens Point, WI 54481Duration: 6-12 Months with potential extension/FTEPay range: $18 - $20Work Schedule Overview: HybridKey Responsibilities:Review, prepare, and distribute mail correspondence and documentation in a timely manner.Triage incoming information received via mail, phone, and email.Place and receive phone calls to communicate with customers and internal teams.Process and route completed applications to appropriate teams for further handling.Send acknowledgement letters and requests for additional information as needed.Pre-screen assistance applications and Release of Liability documentation.Communicate with customers to obtain and verify required documentation.Submit mortgage insurance and investor claims accurately and within required timelines.Maintain detailed records and ensure documentation meets regulatory and investor requirements.Complete weekly and monthly reporting to verify account accuracy and status updates.Activate accounts into appropriate statuses while maintaining compliance with applicable guidelines.Coordinate with attorneys, appraisal companies, title companies, insurers, investors, and other third-party partners.Respond to customer inquiries via phone, email, and written correspondence.Qualifications:2-4 years of office, administrative, or financial services experience required.Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.Effective communication and customer service skills.Ability to maintain accurate documentation and comply with regulatory guidelines.Benefits Disclosure: "Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors."