Regional Account Manager

Benefits start day 1 for full‑time colleagues - no waiting period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in pest control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." The Program Manager is responsible for the health, retention, and growth of a dedicated portfolio of mid‑market accounts within the Ambius business. You will serve as the primary point of contact for these clients, ensuring that service delivery meets contractual standards while proactively identifying opportunities to expand our footprint within their business. Duties & Responsibilities Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate. Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards. Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs. Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs, adding value to customer programs. Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services. Optimize portfolio financial wealth focusing on the overall fiscal well‑being of the assigned accounts, resolving complex billing disputes and coordinating with the collections team to remain within target. Draft and finalize comprehensive proposals for portfolio expansions, utilizing account data to identify "white space" opportunities and translating them into formal business cases for the SAM to present. Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs. Serve as the primary lead relationship‑management duties for a select group of mid‑tier national accounts. Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations. Candidate Requirements Cross‑functional fluency combined with high‑impact versatility; a colleague equally comfortable balancing analytical data with executive‑level presentation skills. Relentless follow‑through: a mindset that ensures tasks are closed and complex issues are resolved. Exceptional verbal and written communication skills; ability to influence branch managers and field technicians across the country. Analytical thinking – turns raw data into a compelling story of ROI. Resilience – remains calm and professional during high‑pressure situations, demonstrating steady leadership and sound judgment. Minimum 3–5 years of experience in Account Management, Project Management, or Operations (experience in multi‑unit service or facility management is a major plus). Bachelor’s degree in a business or management‑related field or equivalent experience. Demonstrated ability to execute projects and initiatives, maintain positive momentum across cross‑functional teams. Proficiency with Google Workspace applications (Docs, Sheets, Calendar, Drive). Strong financial knowledge and business acumen. Self‑starter, able to thrive in high‑pressure dynamic situations with skill and tact, strong attention to detail, and sound decision‑making. Willingness to travel overnight via car and airplane to meet clients and attend meetings and conferences. Why Choose Us? We are a world‑class team that rewards high performance, promotes from within, and offers competitive pay with performance incentives. We offer numerous opportunities for professional growth and a supportive, health‑centered work environment. Benefits Professional and personal growth – multiple avenues to grow your career, training and development programs. Tuition reimbursement benefits (for FT colleagues). Health and wellness – medical, dental, vision, disability, and life insurance. Savings and retirement – 401(k) retirement plan with company‑matching contributions. Work‑life balance – vacation days, sick days, company‑paid holidays, floating holidays. Legal Information We are a drug‑free workplace. Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. #J-18808-Ljbffr The Terminix International Company Limited Partnership