Retail/Store IT Helpdesk Specialist

The Fountain Group is currently seeking a Retail/Store IT Helpdesk Specialist in Framingham, MA 01701. This 100% hybrid role requires 2 days onsite & 3 days remote per week. Pay Rate – $21.04‑24.83/hr on W2. 6 months assignment with high possibility of extension. Job Description Retail/Store IT Helpdesk Specialist represents Store Operations and Field in all IT System projects impacting our stores. Supports special projects related to operational and technical changes. Evaluates store systems applications and serves as an internal consultant to ensure the business needs are being met. Responsibilities Liaison between IT team and Store/Field Operations. Provides problem solving, procedural, and technical support to store associates, management, and field management for all systems, including Point of Sale (POS), Cash Office, Inventory Management and other Back Office systems. Follow up on day-to-day operations to ensure overall technical support processes meet business needs. Conduct store visits to complete onsite assessments of technology (once every one to two weeks). Required / Preferred Skills 1-5 years of IT Helpdesk experience. Candidates recently out of college with an Associate or Bachelors degree in IT without any experience are accepted. Retail or store support experience including POS system experience is a plus. Ticketing system experience is a plus. The Fountain Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. #J-18808-Ljbffr The Fountain Group