Field/Inventory Operation Manager. Spain

Graystone is seeking a full time Field/Inventory Operations Manager with our client that is positioned as a leading provider of risk management services and technology for the global financial community. Our client remains at the forefront of technology to show why we are the leaders in the vehicle inspection.

The position is remote and BASED IN SPAIN

Job Responsibilities

Customer Care: Meet defined tasks related to client specifications. Find quick, but effective solutions to issues that occur when the field force is deployed. Listening carefully and working closely with clients to promptly provide 5-star support.

Resource Planning & Scheduling: Formulate, organize, and assign the monthly work plan for the field team. Maximize capacity planning by strategically allocating resources to projects based on location, availability, and client needs.

Field Recruitment & Network Expansion: Proactively recruit, onboard, and build a reliable network of field service providers, specifically focusing on covering geographic gaps and vacant zones to ensure 100% service coverage.

Performance & Plan Compliance Monitoring: Track key performance indicators (KPIs), monitor daily adherence to the monthly schedule, and implement strategies to ensure strict compliance with agreed service level agreements (SLAs).

Budget & Cost Management: Control budgets, monitor expenses, and where possible, implement cost-saving initiatives without compromising quality.

Compliance & Risk Management: Ensure adherence to legal, regulatory, and safety standards as well as comply with the processes and specifications required by the clients.

Process Optimization: Identify bottlenecks and standardize procedures for maximum efficiency. When necessary, improvise solutions for issues that come up during daily operations and field tasks.

Reporting: Work closely with EMEA Operations Manager and other team members and IT accounts across Europe.

Key Skills & Competencies Needed:

Professional office experience: Able to use Microsoft Office tools effectively and can learn new software (we also use our own custom in-house software both with clients and auditors).

Communication Skills: Strong communication and active listening skills with clients, internal staff, and external partners, facilitating collaboration, understanding, and effective problem-solving while adapting to different audiences and professional contexts.

Educational Qualifications:

Bachelor’s degree (minimum) in Business Administration, Economics, Logistics, Engineering, or a related field.'

Equal Opportunity Statement

Graystone is an Equal Opportunity Employer. Graystone does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.