Office Manager

Swoon is actively hiring a Office Manager to join the team! What your day-to-day will look like? Provide exceptional workplace support to employees by responding to office-related requests and ensuring a positive employee experience through strong customer service. Manage facility service requests and coordinate building operations including HVAC, lighting, security, fire, and safety needs through ServiceNow and building management partnerships. Oversee office supplies, café inventory, and mail services, including ordering, stocking, distribution, storage, and shipping logistics. Maintain conference rooms, common areas, and office equipment by ensuring workspaces are clean, organized, fully functional, and ready for employee use. Coordinate meetings and office events by setting up and breaking down conference room layouts, arranging furniture, and supporting workplace logistics as needed. Partner with vendors, building management, and internal Facilities teams to support facility operations, troubleshoot equipment issues, maintain facility assets, and assist with reporting and process improvements. What’s Required / Technical Skills Customer Service & Workplace Support – Proven ability to provide excellent customer service, respond to employee needs, and create a positive workplace experience. Facilities Coordination & Office Operations – Experience supporting day-to-day facilities functions, including work order management, building services coordination, office maintenance, and vendor interactions. Communication & Relationship Management – Strong verbal and written communication skills with the ability to work effectively with employees, vendors, building management, and cross‑functional teams. Problem‑Solving & Troubleshooting – Ability to independently identify and resolve issues related to office equipment, conference rooms, café appliances, mail services, and workplace operations. Organization & Multitasking – Strong organizational skills with the ability to manage multiple priorities, coordinate logistics, maintain supplies, track requests, and meet deadlines in a fast‑paced environment. Preferred Skills Experience with ServiceNow or similar facilities/work order management systems. Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Experience coordinating vendors and building management. Knowledge of workplace safety, security, and emergency procedures. Ability to perform physical tasks, including lifting up to 50 lbs., moving furniture, and supporting office setups. Experience in facilities, office administration, workplace experience, hospitality, or property management environments. What else you should know? Job Title: Office Manager Contract to Hire role Location: Downtown Chicago, IL 60607 On‑Site Role – Monday – Friday Hourly Rate: $25 an hour Work Authorization: US Citizen or Permanent Resident Only – C2C, C2H, and Visa sponsorship are not available at this time. #J-18808-Ljbffr