Office Coordinator

Job Description

Job Description

Office Coordinator Job Description

Full Time | Onsite | Rochester, NY

Salary Range: $20.00/ hr - $22.00/ hr

Pay Transparency: Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work.

About Premium Mortgage

Since 1999, Premium Mortgage Corporation has been providing residential mortgages across New York State and beyond, offering competitive interest rates and a wide variety of loan programs to fit the needs of homebuyers. As a mortgage lender, our number one goal is for every customer to feel comfortable, informed, and well taken care of.

After all, a mortgage isn’t just a transaction to us. It's a partnership for life.

We accomplish this level of customer satisfaction by employing top tier talent—all of whom take part in our employee engagement program called the Premium Experience. This program allows our team members to live out our core values, while supporting them with opportunities for professional and personal growth. With hundreds of team members living out the Premium Experience every day, they are the driving force in making Premium Mortgage Corporation a leading lender in the communities we serve.

Why us?

Benefits offered by Premium Mortgage:

• Insurance: Medical, Dental, Vision, Company Paid Life Insurance
• Time Off: Paid Time Off, Sick Time, Federal Holidays
• Additional Perks: Employee Referral Fee, HSA Employer Contribution, Employee Mortgage Loans

Role & Responsibilities

The Office Coordinator is responsible for providing a friendly, welcoming, and efficient service to all clients, visitors, affiliates, and Premium Mortgage staff. Due to the nature of this position, this role is fully onsite located in Rochester, NY.

• Answer phones promptly in a professional manner and routing calls as necessary
• Serve as a primary point of contact for visitors, clients, and business partners, delivering exceptional customer service and a positive office experience
• Maintain the schedule for the conference rooms in the building
• Support daily office operations by coordinating mail distribution, shipping, records management, and administrative workflows
• Make copies of documents that clients bring in for a Loan Officer or Processor and ensure that all information is stored safely and NPI (Non-Public Information) is kept private

• Assists with the preparation and distribution of new borrower application packets, ensuring accuracy, completeness, and timely delivery to Loan Officers
• Manage office supply procurement and inventory for Premium Mortgage offices and affiliated locations, maintaining adequate stock levels
• Maintain a professional, organized, and welcoming office environment by overseeing reception, lobby, and workspace presentation and functionality
• Utilize mortgage-related systems to maintain accurate documentation, track activities, and support operational efficiency
• Collaborate with cross-functional teams to ensure smooth communication, document flow, and timely completion of business processes

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications for this position

Education

• A high school diploma or GED is required

Experience

• 1-3 years of administrative, office coordination, receptionist, customer service, or clerical experience
• Experience managing multiple priorities in a fast-paced office environment
• Experience scheduling meetings, maintaining calendars, and assisting with coordinating office events as needed

Transferable Skills

• Strong written and verbal communication skills with exceptional attention to detail
• Strong organization, time management, and document management skills
• Data entry and database maintenance
• Team collaboration and cross-functional support
• Adaptability and flexibility

Working Conditions

The Office Coordinator is primarily in an office setting and may be exposed to outdoor conditions.

The working conditions are classified as Sedentary work:

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

9am - 5pm