IT Specialist

Information Technology Support SpecialistHealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark's proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.Location: Dallas/Addison, TexasThe mission for this role is to provide daily support to the information technology systems and infrastructure while working with the IT Manager on new implementations of IT goals and projects. This support role will perform a daily review of IT infrastructure components and resources to provide a high-level overview and status to the IT Manager. This role will also provide first-level support through the company help desk and provide access support for the HR and management teams. An IT Support Specialist oversees computer systems for businesses and offers support to the system's users. This may be internal assistance, working directly with staff who use the computer systems, or assisting external customers who access the systems via the Internet.Primary Role and Responsibilities:Installing and configuring computer hardware, software, systems, networks, printers and scanners.Primary resource setting new hires up and replacing out of warranty equipmentTrack key metrics of IT Infrastructure daily, report discrepancies to IT Manager immediately.Provide technical support for new client relationships and integrationsSupport IT Manager in developing inventory of replacement IT infrastructure neededMonitoring and maintaining computer systems and networks.Responding in a timely manner to service issues and requests.Complete help desk tickets and support daily maintenance tasks.Monitor and maintain the computer systems and networks of an organization.Installing and configuring computer systems, diagnosing hardware and software issues, and solving technical and applications problems, either over the phone or in person.In charge of keeping current systems updated and running smoothly.Upgrading the system and its components when the need arises.Preparing computer equipment for shipping purposesRequired Experience and Qualifications:Previous Experience with Windows, Windows Server, and Office 3651+ years of working knowledge of common information technologies and systemsExperience with Microsoft ExcelAbility to Manage multiple projects simultaneously while maintaining high customer service standardsProven ability to troubleshoot common IT problemsAbility to prioritize effectivelyAbility to communicate complex concepts to a general audienceStrong attention to detail and organizational skillsPositive attitude and willingness to support as a teamExcellent oral and written communicationMust be able to lift to 25lbsAdditional Preferred Experience:Experience with technical writing for documentation or instructionHardware and software certification such as A+Program certifications such as Cisco and Microsoft WindowsNote: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs