Pharmaceutical Strategic Account Manager

Pharmaceutical Strategic Account Manager

Lead the enterprise. Shape the partnerships. Deliver sustained growth.

At Waters, Pharmaceutical Strategic Account Managers (SAMs) operate as enterprise leaders, responsible for driving long-term growth within the most complex pharmaceutical and biotech organizations. You will own and lead strategic customer relationships across multiple functions, sites, and decision-makerstranslating deep customer insight into scalable commercial impact.

This role requires more than account managementit demands the ability to navigate enterprise environments, align stakeholders, orchestrate cross-functional teams, and win high-value, complex opportunities. You will define account strategy, expand multi-site engagements, and position Waters as a trusted, long-term partner.

This is a high-impact, high-visibility role where success is measured by your ability to grow revenue, deepen partnerships, and shape strategic outcomes at the enterprise level.

Drive strategic growth within large pharmaceutical and biotech accounts by managing complex enterprise relationships, identifying expansion opportunities, and leading high-value commercial partnerships.

Act as the enterprise owner, aligning customer strategy, organizational networks, and Waters' full portfolio to deliver sustained, cross-portfolio growth.

Key Responsibilities

• Own and lead national/global pharmaceutical and biotech accounts
• Develop and execute comprehensive enterprise account strategies
• Align account plans to customer priorities, organizational structure, and long-term growth opportunities

Strategic Relationship Management

• Build and expand executive and scientific stakeholder relationships across multiple levels and functions
• Navigate complex customer organizations and decision-making networks
• Establish Waters as a trusted strategic partner

Complex Opportunity Leadership

• Identify, shape, and lead large, multi-dimensional commercial opportunities
• Orchestrate cross-functional teams to win complex deals
• Drive disciplined execution across long sales cycles and multiple stakeholders

Account Expansion & Growth

• Expand presence across multiple sites, functions, and business units
• Identify whitespace and cross-portfolio opportunities
• Drive long-term account growth planning and execution

Strategic Partnerships & Collaboration

• Develop high-value partnerships that extend beyond transactional sales
• Coordinate internally across Technical Sales Specialists, Service, Marketing, and Leadership teams
• Serve as the central point of orchestration for enterprise engagement

Commercial & Business Leadership

• Own account performance, including revenue growth, pipeline development, and forecast accuracy
• Apply strong business acumen to align customer investments with measurable value
• Contribute market and account insights to broader commercial strategy

What Success Looks Like

• Expands revenue and share of wallet within strategic pharma accounts
• Wins large, complex, multi-stakeholder opportunities
• Deepens enterprise account penetration across sites and functions
• Builds long-term, trusted customer partnerships
• Drives cross-portfolio growth and solution adoption
• Strengthens customer retention, loyalty, and strategic alignment

Qualifications & Experience

Required

• Bachelor's degree required (scientific discipline strongly preferred)
• Significant commercial experience in life sciences, biotech, diagnostics, or pharmaceutical industries
• Proven success managing complex enterprise accounts and delivering revenue growth
• Demonstrated ability to lead large, multi-stakeholder sales opportunities
• Strong track record of quota achievement and performance delivery
• Willingness to travel nationally

Preferred

• Advanced degree (MBA, PhD, or relevant scientific discipline)
• Experience with solution-based or enterprise selling models
• Experience engaging executive-level stakeholders
• Familiarity with analytical instrumentation, workflows, or regulated environments

Core Competencies

• Strategic / Enterprise Selling
• Executive Relationship Management
• Complex Negotiation & Deal Leadership
• Enterprise Account Planning
• Business & Financial Acumen
• Cross-Functional Leadership & Influence
• Scientific Credibility

Work Environment & Travel

Field-based role with national or multi-site account coverage Travel up to ~5070% depending on account scope

Why Waters

Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading pharmaceutical and biotech organizations to solve complex analytical challenges at scale.

As part of Waters, you will:

• Lead engagement with top-tier global pharmaceutical organizations
• Work across a broad, market-leading portfolio of solutions
• Partner with world-class technical and commercial experts
• Operate in a role with direct impact on enterprise growth and market leadership

Who Thrives in This Role

• Strategic leaders who take ownership of enterprise outcomes
• High performers driven by complex problem-solving and commercial success
• Relationship builders who operate effectively at executive and scientific levels
• Professionals who combine strategic thinking with disciplined execution

Who This Role Is Not For

• Individuals who prefer transactional or single-site selling environments
• Candidates uncomfortable navigating complex enterprise dynamics
• Those who rely on short-term wins without building long-term strategy
• Individuals who prefer limited cross-functional collaboration or ownership

Equal Opportunity

Waters is an Equal Opportunity Employer committed to building an inclusive workplace that empowers all employees to thrive.