Guest Service Receptionist

Guest Service Receptionist

Guest Service Receptionists provide a variety of customer service related activities and complete various transactions for patrons that contact the New Brighton Parks and Recreation Department, assist City and facility staff with customer needs and complete office support and light housekeeping responsibilities as scheduled or requested.

Essential Functions

• Welcomes walk-in customers and answers callers' inquiries; completing and entering program registration and membership transactions into the appropriate database.
• Extensive contact with the general public and staff from all City departments
• Performs various office support duties and housekeeping tasks as scheduled or requested.
• Completes established opening and closing procedures for the NBCC as scheduled.
• Performs other job related responsibilities as apparent or assigned.

Minimum Qualifications

• High school education or GED equivalent.
• Minimum of one-year experience as a cashier.
• Previous work experience with data entry; Microsoft Office and Microsoft Outlook.
• Displays the ability to deal with the public in a courteous and tactful manner which projects a favorable image of the City.
• Considerable typing experience, including letters, flyers, reports, etc.
• Excellent written and verbal skills.
• Ability to exercise independent judgment with upper level clerical responsibility.
• OR such alternatives to the above qualifications as the City may find appropriate and acceptable.

Competencies Common to All Positions

• Developing and maintaining a thorough working knowledge of all department and applicable City policies and procedures in order to help facilitate compliance with such policies and procedures by all personnel.
• Demonstrating by personal example the service excellence and integrity expected from all staff.
• Developing respectful and cooperative relationships with co-workers, including willing assistance to newer staff so job responsibilities can be performed with confidence as quickly as possible.
• Conferring regularly with and keeping the immediate supervisor informed of all important matters pertaining to those functions and job responsibilities for which accountable.
• Representing the City in a professional manner to the general public and other outside contacts / constituencies in a manner that helps maintain and enhance New Brighton's reputation as a well-managed City.
• Demonstrating a commitment to diversity, equity, and inclusion.

Core Values Common to All Positions

• Innovation: We embrace innovation by staying curious, adaptable, and growth-minded while balancing new ideas with practical solutions.
• Excellence: We strive for excellence by delivering high-quality work with flexibility, support for one another, and meaningful service to our community.
• Optimism: We choose optimism in how we show up each day, bringing positive energy, encouragement, a sense of fun, and a focus on solutions.
• Connection: We build strong connections by communicating openly, working collaboratively, and creating a space of trust, support, and inclusion.

The information listed above reflects minimum standards and illustrations of the various types of work that may be performed. The omission of specific job functions, requirements, or tasks does not exclude them from the job if the work is similar, related, or a logical extension of the work assigned. This job description does not constitute an employment agreement between the employer and employee.

The City of New Brighton is an Equal Opportunity Employer.

Benefits

The City of New Brighton offers a robust benefits package, see details below. Labor union benefits are determined through collective bargaining and may have different retirement plans. All staff:

• Paid Sick Leave / Earned Sick & Safe Time
• Dress for your day
• New Brighton Community Center Membership
• Employee Assistance Program
• Vision discount at participating providers
• PERA Retirement for non-union staff, some employees may be exempt from PERA depending on position
• Optional 457 / 457 Roth retirement plans
• MERSC - discounts for various retail, services, and events

Full-time staff:

• Employer contribution to health insurance premium & health saving account, with cash option if waived
• Employer-paid life insurance, with supplemental policies available
• Employee Wellness Program
• Flexible benefit plans for health care reimbursement, dependent care reimbursement, and limited scope health care reimbursement
• Paid parental leave
• Flexible / remote work schedules
• Optional long-term disability, short-term disability, and AFLAC insurance