Municipal Strategic Account Manager

I. Job Summary

The Senior Account Executive is responsible for managing and growing an assigned municipal book of business by leveraging strong customer relationships, contract expertise, political and regulatory awareness, and cross functional leadership. This role acts as the primary point of accountability for revenue growth, contract compliance, rate adjustments, business improvement initiatives, and strategic customer engagement with city staff and elected officials.
Success in this role is measured by revenue improvement, contract execution excellence, customer and stakeholder influence, adherence to prescribed processes, and proactive project leadership across internal and external teams.

This position will require the employee to travel within their assigned territory (Snohomish/Skagit County or King County), attend events and conferences and periodically will be required to attend in-person meetings at the WM Kirkland Area Office.

II. Essential Duties and Responsibilities

• Manage existing contracts including relationship maintenance, contract terms, service offerings, price increases and extensions.
• Maintain and enhance customer relationships and satisfaction through involvement in the community. This includes but is not limited to: attending public functions, City Council / Board meetings and other community events, conducting community educational and informational outreach and working with appropriate media outlets for communication purposes.
• Coordinate activities with other WM departments as necessary to deliver on contract and service expectations.
• Utilize contract management and audit tools to maximize contract value and serve as team project leader for compliance.
• Utilize revenue acceleration tools for existing contract renewals and target pursuits, shaping RFP’s and existing contracts to provide value propositions that match customer needs and WM offerings.
• Develop and maintain strategy plans for all existing municipal agreements and prioritized business development opportunities.
• Develop community partnerships with elected officials and key community stakeholders that result in positive press coverage and have a beneficial impact on the community and WM.
• Provide support and insight on political strategies, activity and needs within a community.
• Coordinate, oversee and manage all RFP/bid responses, including pricing analysis, reporting and other exhibits as required.
• Develop marketing strategies that identify retention and growth opportunities that include supporting strategies, resources and timelines necessary to accomplish goals.

• Continue to build acumen skills by participating in on-going training offered by the Company.

III. Qualifications

A. Required Qualification s

• Bachelor's Degree or equivalent experience in Business Administration, Communications, Political Science, or Economics, or similar area of study, and five or more years of previous applicable experience.

B. Preferred Qualification s

• Prior experience working in the public sector strongly preferred.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay : The expected base pay range for this hybrid position is $95,000 - $122,475. This range represents
a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced
by a variety of factors including the candidate’s relevant experience, education, training, certifications,
qualifications, and work location. In addition, this position is eligible for incentive pay.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.