Non-Clinical - Administrative - Patient Services Representative

Job Title

Primary point of contact for patient relations in person and by phone

Greet patients and assist in resolving patient concerns and escalating as appropriate

Check patients in/out and collect co-payments, give receipts, and reconcile payments

Verify patient demographics and insurance information in CS-Link/Epic

Schedule appointments and complete patient registration

Process and track referrals and authorizations for various insurance types

Handle patient/provider correspondence

Explains policies, procedures, or services to patients

Sanitize workspace using provided supplies and following department guidelines

Note: These statements describe the primary duties and responsibilities of the job and are not intended to be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without notice.