Remote Customer Solutions Lead — Escalations & Mentoring
Peak Support LLC
Charlotte, NC
- Remote job
Peak Support LLC seeks a Customer Escalation Specialist to resolve complex customer issues, manage escalations, and drive improvements across the customer experience. This role serves as the primary escalation point for frontline support, combining technical troubleshooting and strong customer empathy to deliver timely resolutions. The specialist mentors Tier 1 agents, partners with Product, Engineering, Operations, Quality, and Training teams, and champions the Voice of the Customer by #J-18808-Ljbffr Peak Support LLC
Vacancy posted 2 days ago
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