Customer Experience Champion & Knowledge-Base Architect
basis-ai
Basis is hiring in NYC for a full-time in-office role focused on customer support and knowledge-base governance. You will triage tickets, respond to inquiries, and escalate to product teams when needed. The role emphasizes clear written communication, fast issue resolution, and turning common questions into scalable self-serve content. You will build expertise on Basis agents and workflows, ensuring customers get value from the platform from day one. #J-18808-Ljbffr basis-ai
Vacancy posted 4 days ago
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