Senior Analyst, Technical Business Solutions

Role Description

Delivers complex technical product work by translating ambiguous business needs into scalable, secure, and integrated solution requirements and delivery plans. Works independently to evaluate technical options, resolve complex product and system issues, and recommend approaches aligned with business outcomes and enterprise standards. Coordinates across product, architecture, engineering, and partner teams to align decisions, manage dependencies, and maintain progress on defined workstreams. Improves technical product execution by creating reusable documentation, guiding less experienced team members, and identifying practical changes that reduce delivery friction and improve consistency.

• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• Provides input from a business and IT perspective.
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.
• Assists in the business process redesign and documentation as needed for new technology.
• Collect, clean, and organize data from multiple sources for analysis.
• Conduct statistical analyses and create visualizations to convey data-driven insights.
• Support senior analysts in performing trend analysis, forecasting, and other predictive modeling techniques.
• Collaborate with different teams to understand their data needs and provide actionable insights.
• Creating interactive dashboards, reports, and visualizations using Salesforce Analytics tools (e.g., Einstein Analytics, Salesforce Reports and Dashboards).
• Customizing Salesforce CRM to integrate with external data sources and analytics tools for comprehensive data analysis and visualization.
• Integrating data from multiple sources into Salesforce CRM to enable holistic analytics and reporting capabilities.
• Implementing automation processes for data extraction, transformation, and loading (ETL) to ensure data accuracy and consistency for analytics.

Qualifications

• Bachelor's degree in business administration, computer science, information systems, or a related field, or equivalent experience required.
• 4+ years of experience in technical product management, technical business analysis, solution architecture, or a related field required.
• 7 years of experience in Salesforce analytics development with expertise in advanced analytics.
• Proficiency in Salesforce CRM and analytics tools such as Salesforce Einstein Analytics, Salesforce Reports, and Dashboards.
• Experience in data modeling, data visualization, and analytics solution design.
• Knowledge of ETL processes, data integration techniques, and data warehousing concepts.
• Strong understanding of CRM principles and business processes.
• Programming skills in languages like Salesforce Apex, SQL, or Python.
• Certification in Salesforce CRM and analytics tools is a plus.
• Analytical mindset with a focus on deriving insights from data.
• Problem-solving skills to address complex data challenges.
• Strong communication and collaboration skills to work with cross-functional teams.
• Detail-oriented and quality-focused in analytics solution development.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs.
• Employee resource groups, volunteer activities, and much more.