Business Development Center Representative

Job Description

Job Description

Business Development Center Representative

Up to $72,000+ Annual Earning Potential

At Fred Haas Nissan, our success is driven by a team of dedicated, professional, and customer-focused employees who are committed to delivering an exceptional guest experience. Our diverse workforce reflects the vibrant Houston community and brings a variety of perspectives and talents that contribute to our continued growth and industry recognition. As an award-winning dealership, we take pride in our reputation for excellence and customer satisfaction, and we are seeking individuals who share our commitment to integrity, professionalism, and long-term career success.

Summary

Fred Haas Nissan is seeking a motivated and results-oriented Call Center Service Representative to join our team. In this role, you will serve as the first point of contact for customers, managing inbound and outbound communications, scheduling appointments, and supporting dealership sales efforts through exceptional customer service and follow-up.

Responsibilities

• Handle inbound customer inquiries regarding new and pre-owned vehicle sales
• Schedule and coordinate appointments for the Sales Department
• Conduct outbound calls, text messages, and email communications with prospective and existing customers
• Follow established scripts and communication guidelines for inbound and outbound interactions
• Confirm scheduled customer appointments
• Follow up with customers who miss scheduled appointments
• Maintain daily call volume and appointment-setting goals
• Accurately document customer interactions and appointment activity
• Provide a professional and positive customer experience with every interaction
• Attend department meetings and ongoing training sessions as required

Requirements

• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• Professional phone etiquette and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Self-motivated with a positive attitude and strong work ethic
• Basic computer proficiency and data entry skills

Education and/or Experience

• High School Diploma or GED required
• One to two years of customer service, call center, sales support, or related experience preferred
• Equivalent combinations of education, training, and experience will be considered

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Regularly required to communicate effectively by talking and hearing
• Frequently required to sit, stand, walk, and reach with hands and arms
• Frequent use of computers, telephones, and other office equipment
• Occasionally required to use hands for handling and keyboarding activities
• Specific vision abilities include close vision, peripheral vision, color vision, and the ability to adjust focus

Licenses

• Valid Driver's License preferred but not required

Equal Opportunity Employer

Fred Haas Nissan is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.