Chargeback Analyst

Job Responsibilities

Analyze disputes and chargeback flows to decide the right action

Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause)

Build and review representment/defense cases — clear, well-documented, win-oriented

Dig into data to find patterns, fraud signals, and process gaps worth fixing

Use (and help improve) our AI/automation tooling to handle disputes faster and smarter

Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

Qualifications

Comfortable using LLMs/AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)

Some coding/scripting comfort (reading code, SQL, light automation) — you don't need to be an engineer

Strong analytical thinking and curiosity ("why did this happen?" is your default mode)

Problem-solver mindset + strong desire to learn (new stuff daily)

Attention to detail + ability to prioritize a busy queue

Great writing for case summaries, dispute defenses, and Slack updates

Clear communication in threads/huddles/DMs

Ownership mindset — you spot what's broken, propose better ways of doing things, and drive decisions, not just execute them.

High integrity and discretion with sensitive financial data

At CloudWalk, we envision a future where AI empowers every field to reach new heights:

• People teams leveraging AI to transform talent acquisition and employee development.

• Marketing professionals creating data-driven, AI-powered campaign strategies.

• Customer Success teams enhancing client experiences with intelligent solutions.

• Risk analysts combining human expertise with AI to navigate complexities.

• Designers collaborating with AI to push creative boundaries.

Join us at CloudWalk, where we're not just engineering solutions; we're building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.