Sr. Business Systems Analyst

Job Description

Insight Global is looking to add a Senior Business Systems Analyst to their client’s Service Activation organization to support complex business and technology initiatives across enterprise applications and platforms. The initiative they will be joining is called Evolution, a large-scale modernization effort to replace and decommission legacy provisioning, ordering and back-office systems with a new microservices-based platform. They will serve as a key liaison between business and technical teams, leading defect triage, root cause analysis, production support, and end-to-end issue resolution. This person will be responsible for taking ownership of incidents and support tickets from intake through closure, including investigation, coordination across teams, validation of fixes, and communication of outcomes to stakeholders. For example, a technician could be onsite trying to activate a customer’s service. If they run into an issue, they’ll enter a ticket into Jira that will kick to the tier 1 team to resolve. Once resolved, a jira ticket will come to this person to essentially recreate the issue, troubleshoot it and work to figure out how to avoid the problem from happening again. On average, they will be responsible for handling 3 production tickets/week with an SLA of 8 hours per ticket. They will work closely with developers, architects, QA teams, support personnel, and business partners to determine whether issues are related to code defects, system configuration, integrations, data quality, reporting logic, or business process gaps. They will perform SQL-based data analysis and validation, utilizing log analysis tools such as Splunk, troubleshooting AWS-hosted applications and data environments, and collaborating across cross-functional technology teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

- 6+ years of experience in Business Systems Analysis or Systems Analysis

- Deep experience in defect triage, troubleshooting, root cause analysis, and closure ownership

- Strong SQL skills for querying, validation, reconciliation, and troubleshooting data issues

- Experience using Jira for defect tracking

- Experience using Splunk

- Experience with AWS-based environments and cloud-hosted application troubleshooting

- Strong data analysis skills across structured and unstructured data sources

- Strong experience working directly with developers, architects, QA, and support teams

- Excellent communication, documentation, and stakeholder management skills - Previous Charter experience

- Exposure to AI-enabled solutions, intelligent automation, or AI-assisted analysis tools - Kiro