Office Assistant

Benefits:

Company parties

Free food & snacks

Free uniforms

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Position Overview

We are looking for a dependable, organized, and flexible Hybrid Office Assistant / Cleaning Professional to join our team. This position combines office support and residential cleaning responsibilities.

This is a hybrid role with mornings spent working in the office and afternoons working in the field as a Cleaning Professional. The ideal candidate is comfortable transitioning between administrative responsibilities, client communication, scheduling, and hands-on residential cleaning.

Primary Responsibilities

Office Responsibilities:

Answer incoming phone calls, texts, and emails in a professional and timely manner

Assist clients with scheduling, service updates, questions, and concerns

Follow up with prospective clients and support sales efforts

Communicate with clients regarding arrivals, delays, reschedules, cancellations, and schedule changes

Assist with daily scheduling, dispatch, and route coordination

Follow up with clients after services to ensure satisfaction and maintain strong customer relationships

Enter detailed notes and maintain accurate client and employee records

Provide support to cleaning teams and assist with daily operational needs

Maintain inventory of office and cleaning supplies

Keep the office organized, professional, and running efficiently

Assist management with special projects and additional administrative tasks as needed

Cleaning Responsibilities:

Transition from office duties to residential cleaning assignments in the afternoon

Perform professional residential cleaning services according to MaidPro standards and procedures

Follow cleaning checklists and client-specific instructions

Provide friendly, professional service while working in clients' homes

Maintain cleaning supplies and equipment

Communicate with the office regarding schedule changes, client concerns, or other issues while in the field

Qualifications

Must be at least 21 years old

Comfortable working both in an office environment and performing residential cleaning

Strong communication and customer service skills

Comfortable speaking with prospective clients and discussing services

Sales, customer service, office, dispatch, or administrative experience preferred

Professional cleaning experience is a plus, but not required — we provide training

Organized, dependable, detail-oriented, and able to multitask

Able to work independently and transition between office and field responsibilities

Basic computer skills required

Bilingual (English/Spanish) is a plus but not required

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to MaidPro Corporate.