Account Manager

The Account Manager is part of the commercial team that supports the Client Partner and acts as a business owner for assigned accounts. The Account Manager works with delivery teams to enhance backlog, optimize the resource mix, and navigate scope changes to ensure client expectations are met. The Account Manager is responsible for establishing a positive client experience and will be measured on margin, revenue, renewal win rates, and client satisfaction. Essential Duties and Responsibilities Build trusted relationships with client stakeholders. Serve as the day-to-day point of contact for client(s). Understand the client environment, issues, and priorities. Deliver new insights and connect experts to the client while respectfully challenging the status quo to drive. Actively engage in critical project touch points, anticipate the need for intervention & escalation, and take action to initiate such communication. Drive RFPs and proactive bids with regards to renewals, extensions, and expansions. Track industry trends relevant to client business and bring forward proactive ideas and solutions. Identify sources of revenue through process improvements, client relationships, local policy initiatives, and strategic agendas and partnerships. Perform other miscellaneous finance, contract management, procurement, and vendor management tasks as required. Required Qualifications Minimum 10+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry. Experience managing client P&L of around $5-$7 million including reporting and metric assessment. Excellent oral and written communication skills and executive presentation skills. Must be detail oriented and able to manage and maintain all facets of complex assignments. Bachelor’s degree OR equivalent combination of education, training, and experience. Preferred Qualifications MS or MBA degree. Excellent ability to influence and communicate effectively with business stakeholders up to the C-suite. Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems. Demonstrate the flexibility to work among diverse corporate environments, industries, and technical. Work Conditions Occasional travel is required to build executive relationships, engage with clients, and key stakeholders, and attend industry conferences/events. Seniority level Director Employment type Full-time Job function Business Development, Consulting, and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr