Resident Experience Coordinator

Job Description

Job Description

About The Asher- Stamford

At The Asher , one of Stamford’s newest luxury residential communities, elevated living, exceptional service, and modern design come together to create an outstanding resident experience.  The Asher offers sophisticated apartment homes, resort-style amenities, and convenient access to the city’s vibrant dining, entertainment, shopping, and transportation options. 

At  The Asher , we believe that exceptional communities are built by exceptional people. Whether you’re welcoming prospective residents, maintaining our beautiful property, or supporting daily operations, every team member plays an important role in delivering a hospitality-inspired experience that exceeds expectations.

ROLE SUMMARY:

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator reports to the Property Manager.

ROLE RESPONSIBILITIES:

• Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
• Plan and host resident events
• Give tours of the building and units to prospective renters – both walk-ins and appointments
• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
• Assist and welcome residents moving into the building
• Monitor the building for maintenance needs and communicate to Maintenance Staff
• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
• Work with the back-office staff on any payment issues
• Organize mail & packages
• Monitor parking garage
• Enforce community rules
• Establish partnerships and engage the local community
• Handle ad-hoc tasks as needed

ROLE REQUIREMENTS

• Hospitality experience preferred
• Outgoing personality
• Positive energy and willingness to learn
• Training will be provided
• This is a full-time position, and candidates will be required to work weekend and/or night shifts

Benefits:
This position is eligible for a benefits package that includes health insurance, 401(k) benefits, paid leave, and other benefits offered by RMS Companies, subject to applicable plan terms, eligibility requirements, and company policies.

RMS is an Affirmative Action/Equal Opportunity Employer