Account Solution Engineer - Payer

Description Role Overview The Account Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts across the Healthcare Payer vertical. As a dynamic blend of business consultant and technologist, you will help customers connect with their clients in new ways. Through collaboration with the customer, internal business stakeholders like Account Executives, Solution Engineering peers, Product Management, Product Marketing, and more, you will develop thoughtful solutions and interact with the entire customer lifecycle. You will guide deal strategy by providing deep insight into the technical and business buyers, acting as a trusted advisor who drives innovation and improves business performance. Key Responsibilities A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members to drive consensus on multi-product technology solutions across the various Salesforce product lines. Solution Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance. Business Problem Solving & Solutioning: Take ambiguous and sophisticated business problems, define the opportunity set, and recommend practical next steps. You will discover customer business needs, analyze requirements, and ultimately position the best Salesforce multi-product solutions. Architectural Guidance: Convey a deep understanding of the customer's enterprise architecture. Evangelize the value proposition of the Salesforce Platform, including Health Cloud, HeadlessCRM, Hyperforce, Data 360, Agentforce, MuleSoft, and Slack, while educating customers on customization and integration possibilities. AI & Data Strategy: Develop technical Points of View (POVs) on the Context Architecture for AI (including RAG, grounding, and real-time data pipelines), Agentic AI Governance, and Hybrid Architecture (human + autonomous enterprise). Connect Experiences: Demonstrate through both executive-level and business-level software demos and rapid prototyping how connected experiences come to life. Build customized solutions tailored to multiple personas, showcasing how Salesforce will accelerate their business strategies. Leverage agentic coding solutions (like Claude Code, Cursor, and more) to bring these custom demos to life. Innovation & Consensus Management: Bring focus to a client's decision-making process by evaluating solution options (such as build vs. buy) and driving consensus among key C-level collaborators and IT stakeholders. Cross-Functional Orchestration: Lead cross-functional solutions guides, align them to the opportunity strategy, and share best practices with the broader Solution Engineering community. Required Qualifications B.S. in Computer Science, Software Engineering, MIS. Minimum of 5 years of professional experience working in a collaborative team to solve technical problems in varied environments. Deep knowledge of enterprise software applications, relational databases, web technology, integration principles, and process orchestration. Experience with machine learning concepts (predictive and generative AI), including GenAI usage experience and the ability to evaluate emerging AI/Data technologies. Exceptional executive presence with solid oral, written, presentation, and interpersonal skills to articulate complex topics effectively to both C-suite leaders and technical decision-makers. Willingness and ability to travel based on territory alignment. Preferred Qualifications Proven experience working in a customer-facing role Good at explaining ideas and finding ways to keep people’s attention. Industry experience in Healthcare Payers, with an understanding of regulatory requirements, risk mitigation, and security (e.g., HIPAA) or core industry concepts such as quoting, care management, utilization management, member experience, broker management, underwriting, and provider network management. Experience working with agentic code solutions (Claude Code, Cursor, Codex, Agentforce Vibes, etc) Salesforce Certifications (e.g., Health Cloud) and/or previous experience as a solution/sales engineer for a CRM company or systems integrator. Hands-on experience in roles that required building, implementing, or administering enterprise software Proven time management skills in a dynamic team environment. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr B Capital