Administrative Assistant

Job Description

Job Description

Sparks Group has partnered with a local county government that is seeking a reliable, detail-oriented Administrative Assistant for a 2- to 3-month contract supporting our day-to-day transit administration and operational workflows. In this role, you will handle routine communications, compile daily transit data, cross-reference operating reports, manage lost & found, process periodic cash/deposit records, and support customer service refund requests. Please apply today!

• Check voicemail, emails, and mail daily; respond promptly to routine phone and email inquiries.

• Run daily farebox reports and cross-reference them against contractor operations reports to identify and correct discrepancies.

• Copy contractor-provided operations reports into the designated shared network folder (G Drive).

• Maintain the active Transit Event Log and perform bus route/event playbacks via the dispatch system as needed.

• Oversee and manage the intake, logging, and retrieval process for lost and found items.

• Count physical cash fares bi-weekly (every other Monday morning).

• Coordinate and request deposit invoices for cash collected on transit buses.

• Receive, verify, and process incoming communications/telecom invoices (Verizon, AT&T, Cyracom/Propio).

• Collect, compile, and summarize monthly Phone Tally Sheets as well as AM/PM passenger counts.

• Prepare monthly WMATA deposit invoice requests and generate/print Vault Reports for both local and commuter bus lines.

• Submit and track facility repair requests within the Sprocket work order system.

• Print, fold, and prepare physical bus schedules; coordinate map updates for route changes.

• Research and process parking refund requests (e.g., Loudoun Gateway) and commuter bus refund requests.

• Administer the bike locker rental program and draft/coordinate responses to public inquiries submitted through PublicStuff / Accela .

• 2+ years of administrative support experience (experience in municipal government, transportation, or logistics is a plus).

• Comfortable with shared network file structures (G Drive), dispatch software, work order management systems (e.g., Sprocket), and customer ticketing portals (e.g., PublicStuff/Accela).

• High attention to detail with experience cross-referencing data logs and physically counting cash/fare collections accurately.

• Strong written and verbal communication for handling public inquiries and vendor interactions professionally.

• Punctual and accountable for maintaining time-sensitive daily and bi-weekly routines.

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This job is In-Person.

Pay Range: Hourly $18.50 to $18.50

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play .

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.