Administrative Assistant / Family Relations Coordinator

Job Description

Job Description

Benefits:

• Training & development

Administrative Assistant / Family Relations Coordinator

Mathnasium of Northwest Hills | 3742 Far West Blvd #105, Austin, TX 78731

Competitive Pay | Meaningful Work | Training Provided

Do you enjoy helping families, building relationships, and being part of a team that changes students' lives?

Mathnasium of Northwest Hills is looking for a highly organized, customer-focused Administrative Assistant to support the daily operations of our center. No advanced math knowledge is requiredwe will provide extensive training. Our Center Director handles the academic side; your role is helping create an exceptional experience for students and families.

At Mathnasium, we believe every child can succeed in math with the right instruction and support. We assess each student and create individualized learning plans that build confidence and long-term success. Our work truly changes lives, and we are seeking someone who takes pride in helping families and contributing to that mission.

Schedule

School Year Hours

• Monday Thursday: 12:00 PM 7:30 PM

• Saturday: 9:30 AM 2:00 PM

Summer Hours
Hours change during June, July, and August and may include additional daytime availability.

This is an in-person position.

What You'll Do

• Welcome families and create an outstanding customer experience.

• Answer incoming phone calls, emails, and walk-in inquiries.

• Learn our programs and confidently explain how Mathnasium helps students succeed.

• Promptly follow up with prospective families and assist with enrollments.

• Build strong relationships with parents and students.

• Communicate student progress and support family retention.

• Maintain accurate records and handle administrative tasks.

• Help create a professional, organized, and positive learning environment.

• Work closely with the Center Director to ensure smooth daily operations.

Qualifications

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Comfortable speaking with parents and prospective families.

• Ability to build trust and explain services with empathy and confidence.

• Proficiency with email, Google Docs, Google Sheets, and basic computer applications.

• Ability to manage multiple responsibilities and prioritize effectively.

• Positive attitude and willingness to learn.

• Previous customer service, office administration, sales, or relationship-building experience is preferred.

Who Thrives in This Role

This position is ideal for someone who:

• Enjoys helping children and supporting families.

• Takes initiative and does not need constant supervision.

• Values professionalism and reliability.

• Wants to become part of a team and grow with the company.

• Is comfortable being trained extensively and mastering new systems.

• Understands that prompt communication and excellent customer service are essential.

Compensation

Pay is competitive and commensurate with experience and skills.

Please only apply if you want a position where your work makes a real difference in the lives of children and families, we would love to meet you.