Administrative Assistant

Administrative Assistant

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today.

National Interstate is looking for an Administrative Assistant to join their team. This individual will work a hybrid schedule out of the Richfield office.

National Interstate's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are TuesdayThursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Maintains and updates databases, ensuring data is organized and accessible for reporting purposes.
• Develops and maintains documentation for data processes, workflows, reporting standards, and data dictionaries. Additionally performs tracking and documenting state documents, tracking and processing adjuster renewal licenses and completing internal claim audits as needed.
• Ensures data integrity and accuracy by performing regular data audits and validation checks.
• Maintains updated knowledge of industry best practices and emerging trends in data analytics and reporting.
• Collaborates with various departments to understand their data reporting needs and deliver customized solutions.
• Gathers, analyzes, and interprets large volumes of data from multiple sources to support business objectives.
• Develops, designs, and generates reports, dashboards, and visualizations to provide actionable insights to stakeholders.
• Analyzes trends and patterns in data to identify opportunities for improvement and inform strategic decisions.
• Presents findings and recommendations to management and other stakeholders in a clear and concise manner.
• Identifies and implements process improvements to enhance data collection, analysis, and reporting efficiency.
• Performs other duties as assigned.

Job Requirements

Education: Bachelor's Degree in Data Science, Statistics, Computer Science, Information Systems, or a related field or equivalent experience.

Experience: Generally, a minimum of 3 years of experience in data analytics, reporting or a related field. Previous experience in the insurance industry preferred.

Completion of or continuing progress toward a certification in area of expertise preferred; appropriate certifications could include an Associate Insurance Data Manager (AIDM), or Certificate in General Insurance (INS).

Company: NIIC National Interstate Insurance Company

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.