Client Success Manager

Job Description

Job Description

Client Success Manager

Reports to: Principal of Content and Client Partnerships
Classification: Full-Time, Non-Exempt
Location: Washington, D.C. 

OVERVIEW

Be the Brand is an executive brand management firm based in Washington D.C. that works with CEOs, executives, and professional leaders to turn their executive brand into a powerful tool for reputation, trust, influence, and business growth.

We partner closely with accomplished leaders to define what they want to be known for, translate their experience and expertise into compelling thought leadership, and build digital presences that authentically reflect their voices and advance their goals.

Our work is highly strategic and highly personal. We take the time to understand each client’s ideas, experiences, industry, leadership style, and ambitions. We then help them communicate those ideas with clarity, consistency, and purpose.

Be the Brand is growing, and we are looking for an exceptional Client Success Manager to help us deliver a thoughtful, strategic, and highly personalized experience to every client we serve. Our values of being relationship-driven, client obsessed, effective communicator, extreme accountability and people first shape how we work with our clients and with one another. We are committed to producing outstanding work while building a collaborative, supportive, and responsive team culture.

THE OPPORTUNITY 

The Client Success Manager is the central point of connection between Be the Brand and a portfolio of executive clients.

This role has a dual mandate: building trusted client relationships and leading the development and execution of high-quality executive thought leadership. The Client Success Manager ensures that each client feels understood, supported, and confident in the work Be the Brand produces on their behalf.

This is a dynamic role within a growing professional services firm. Some days will be highly strategic: leading a client conversation, identifying a powerful thought leadership opportunity, developing a content strategy, or advising an executive on how to communicate an important idea.

Other days will require disciplined execution: conducting research, drafting and editing content, updating editorial calendars, coordinating approvals, reviewing analytics, and ensuring that every client deliverable moves forward on time.

The right person is equally comfortable with both. They are an excellent writer, a thoughtful listener, an organized project manager, and a confident client partner. They can move between industries and personalities with curiosity and good judgment, and they understand that exceptional client service depends on both strong strategic thinking and consistent attention to detail.

We are looking for someone who takes ownership, communicates clearly, anticipates needs, and holds themselves to a high standard. This person should enjoy learning from accomplished leaders and helping those leaders turn their expertise into ideas and stories that resonate.

RESPONSIBILITIES

Client Relationships and Account Leadership

• Manage a portfolio of clients participating in Be the Brand’s executive brand management programs.
• Serve as the primary day-to-day point of contact for assigned clients.
• Build trusted, professional relationships with executives and senior leaders across a variety of industries.
• Lead recurring client strategy, content, and account-management meetings.
• Develop a deep understanding of each client’s business, industry, professional goals, leadership voice, priorities, and audience.
• Maintain clear, responsive, and professional communication throughout each engagement.
• Anticipate client needs and proactively identify opportunities to strengthen their experience and results.
• Maintain visibility into the status, priorities, and next steps for every assigned client account.
• Support client retention, renewals, and opportunities to expand existing relationships.
• Surface concerns, risks, or changes in client satisfaction to company leadership early and constructively.

Project and Workflow Management

• Manage multiple client accounts, projects, deadlines, and approval processes simultaneously.
• Keep content calendars, project-management systems, meeting notes, and client records accurate and current.
• Establish clear next steps following client and internal meetings.
• Follow up proactively to prevent projects from stalling and deadlines from being missed.
• Coordinate effectively with Be the Brand’s content, operations, leadership, and creative team members.
• Ensure that internal teams have the context, information, and materials required to complete client work.
• Identify workflow challenges and recommend practical improvements.
• Help create templates, resources, processes, and best practices that improve consistency and efficiency as the firm grows.

Analytics and Strategic Recommendations

• Monitor LinkedIn content performance, audience growth, engagement, and other relevant client metrics.
• In partnership with the data team prepare clear, insightful client reports that connect performance data to the client’s broader goals.
• Identify patterns, trends, and opportunities within client analytics.
• Translate data into practical recommendations for future content, positioning, and engagement.
• Help clients understand both the quantitative and qualitative indicators of a successful executive brand.

Technology and AI

• Use AI-powered tools thoughtfully to support research, content development, editing, ideation, and workflow efficiency.
• Apply sound editorial judgment to ensure that AI-supported work remains accurate, original, nuanced, and authentic to the client.
• Maintain appropriate discretion and confidentiality when using technology and AI tools.
• Become proficient in the platforms Be the Brand uses to manage client relationships, content, communication, and reporting.
• Help identify opportunities to improve the team’s use of technology without sacrificing quality or personalization.

Team Collaboration and Firm Growth

• Collaborate with colleagues to ensure that client work is delivered accurately and on time.
• Participate actively in team meetings, planning sessions, and professional development.
• Share relevant client information and feedback with the internal team.
• Contribute ideas that strengthen Be the Brand’s services, systems, and client experience.
• Support broader firm initiatives, special projects, events, and client programs as needed.
• Demonstrate flexibility and a willingness to contribute beyond a narrowly defined job description as the firm continues to grow.

Qualifications and Core Competencies

• Exceptional Writer and Communicator: Outstanding writing, editing, storytelling, and interviewing skills, with the ability to capture the distinct voices of multiple executives and translate complex ideas into clear, compelling content.
• Trusted Client Partner: A polished, relationship-driven communicator who can build credibility with senior leaders, lead productive conversations, offer thoughtful recommendations, and respond professionally to feedback.
• Strategic and Curious Thinker: Strong critical-thinking skills, intellectual curiosity, and the ability to connect content to a client’s broader professional, organizational, and business objectives.
• Highly Organized and Accountable: Demonstrated ability to manage multiple clients, projects, deadlines, and competing priorities with accuracy, responsiveness, sound judgment, and consistent follow-through.
• Adaptable and Collaborative: Comfortable moving between industries, personalities, subject areas, and writing styles while contributing positively in a fast-paced, remote, and growing team environment.
• Professional and Discreet: Maintains the highest standards of integrity, confidentiality, attention to detail, and quality when working with sensitive or highly visible client matters.

Experience and Education

• Bachelor’s degree in communications, marketing, journalism, public relations, business, or a related field, or an equivalent combination of education and professional experience.
• Three to five years of experience in communications, client services, account management, public relations, journalism, marketing, executive communications, or a related field.
• Demonstrated experience managing multiple clients, stakeholders, projects, or priorities simultaneously.
• Experience writing and editing professional content for senior leaders, organizations, or sophisticated audiences.

Preferred Experience

• Experience working directly with CEOs, senior executives, or professional-services clients.
• Experience developing LinkedIn content, executive thought leadership, or branding strategies.
• Experience within an agency, consulting firm, communications firm, or other client-service environment.
• Familiarity with LinkedIn analytics and social media performance reporting.
• Experience using AI tools to support communications and content workflows.
• Experience with Canva or similar visual-content tools.
• Familiarity with Microsoft Office, Google Workspace, Zoom, Slack, and project-management or social media platforms.
  

Supervisory Responsibilities

This position does not currently have direct supervisory responsibilities but will coordinate closely with internal team members, contractors, and external partners to ensure successful delivery of client work.

As Be the Brand grows, the Client Success Manager may have opportunities to provide guidance, mentorship, or project leadership to other members of the team.

Salary and Benefits

This position offers competitive pay consummate with experience and skills with room for growth based on performance. Be the Brand offers a benefits package including 401K employer match and a generous PTO and sick policy.  

Working at Be the Brand

This is a full-time, non-exempt virtual position. There is flexibility in this role, but this person must be based in the Washington D.C. area. Team members must be available and responsive during core business hours and able to support clients working across different time zones. The person who succeeds in this position will be excited to help build, not simply join, a growing firm. They will have the opportunity to shape client relationships, improve how we work, contribute to our culture, and play a meaningful role in Be the Brand’s next stage of growth. The Client Success Manager may occasionally be expected to travel for client meetings, company gatherings, or team retreats.

Be the Brand is an executive brand management firm based in Washington D.C. that works with CEOs, executives, and professional leaders to turn their executive brand into a powerful tool for reputation, trust, influence, and business growth.

We partner closely with accomplished leaders to define what they want to be known for, translate their experience and expertise into compelling thought leadership, and build digital presences that authentically reflect their voices and advance their goals.

Our work is highly strategic and highly personal. We take the time to understand each client’s ideas, experiences, industry, leadership style, and ambitions. We then help them communicate those ideas with clarity, consistency, and purpose.

The most important thing to highlight is that each client relationship is a partnership. We take the time to really get to know clients to help identify opportunities, establish brand voice and work on projects together.

Company Description

Be the Brand is an executive brand management firm based in Washington D.C. that works with CEOs, executives, and professional leaders to turn their executive brand into a powerful tool for reputation, trust, influence, and business growth.\n\nWe partner closely with accomplished leaders to define what they want to be known for, translate their experience and expertise into compelling thought leadership, and build digital presences that authentically reflect their voices and advance their goals.\n\nOur work is highly strategic and highly personal. We take the time to understand each client’s ideas, experiences, industry, leadership style, and ambitions. We then help them communicate those ideas with clarity, consistency, and purpose.\n\nThe most important thing to highlight is that each client relationship is a partnership. We take the time to really get to know clients to help identify opportunities, establish brand voice and work on projects together.