Administrative Assistant

Administrative Assistant

ATA Services, Inc. is currently seeking to hire a full-time Administrative Assistant to work on a temporary assignment in Santa Fe, NM.

Pay Rate: $20.00 per hour

Position Type: Temporary, Full-Time

Start Date: Immediately

Job Location: In-office Santa Fe

Position Summary

The Administrative Assistant will provide administrative and customer support to the Quality Team by assisting healthcare providers and facilities with system access, account management, and general system-related inquiries. This position will respond to a high volume of incoming phone calls and emails, provide guidance on system navigation and processes, document requests, and ensure inquiries are resolved or appropriately escalated.

Essential Duties and Responsibilities

• Respond to incoming phone calls and emails from healthcare providers and facilities, providing timely and professional customer service.
• Assist with new user registrations, account activations, password resets, locked accounts, and access updates.
• Review access requests to ensure all required information and authorization documents are received.
• Guide users through system navigation, data entry, submissions, record updates, and other approved processes.
• Troubleshoot basic user issues and determine when assistance from technical staff or management is needed.
• Track, document, prioritize, and follow up on provider inquiries to ensure timely resolution.
• Maintain accurate records of calls, emails, requests, actions taken, and outstanding issues.
• Provide instructions and basic training to users experiencing difficulties with system functions.
• Identify recurring issues and communicate potential system problems or training needs to the appropriate team.
• Follow established procedures for protecting confidential information and reporting security or privacy concerns.
• Perform general administrative duties and other related tasks as assigned.

Qualifications

• High school diploma or equivalent.
• Previous administrative, clerical, or customer service experience preferred.

• Strong verbal and written communication skills.
• Comfortable handling a high volume of incoming phone calls and emails.
• Proficient with Microsoft Office and general computer applications.
• Ability to learn new software systems and explain processes to others.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize assignments, and meet deadlines.
• Professional, courteous, and customer-focused attitude.
• Ability to handle confidential information appropriately.

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.