Box Office Supervisor - Mountain Winery

Job Summary The Box Office Supervisor is responsible for overseeing the ticket selling staff. The Box Office Supervisor will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point of sale system. This position will also supervise the building of events in ticketing software and coordinate each show with the marketing department. Responsibilities Supervise ticket sellers, ensuring all employees fulfill their job responsibilities and providing guidance when necessary. Train ticketing staff and assist the manager with scheduling; disseminate the schedule for the department, ensuring all shifts are filled properly. Accurately reconcile all credential inventory and equipment to ensure proper check‑in at the end of each shift. Resolve customer service issues and complaints; work with the department to fix issues related to customer complaints when appropriate. Troubleshoot any issues relating to software or point of sale system. May be responsible for the organization of staff meetings, acceptance and payment of deliveries. May review ticketing information for each show built, validating that prices and dates are correct. Coordinate show builds with the marketing department. Qualifications Years of related work experience: 3 Strong computer skills with proficiency in MS Office programs (Word, Excel, Outlook) Excellent written, listening, and verbal communication skills and experience in conflict resolution Experience in a supervisory role Must be able to work a flexible schedule, including nights, weekends, and some holidays Ability to effectively supervise, motivate, and lead a productive team Knowledge and interest in live entertainment preferred Compensation Payscale: $18.75 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits Part‑time: This position may be eligible for benefits (ACA qualification). Additional Information Employer does not offer work visa sponsorship for this position. EEO Statement AEG's policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law. AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based on merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including recruitment, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company-sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications. ADA and Disability Accommodations As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination. #J-18808-Ljbffr Aeg-Worldwide