Manager, Platform Professional Resident Services

Role Description

As a Resident Manager on the CrowdStrike Platform Professional Services team, you will lead a team of resident consultants and drive the business for professional services with all modules of the CrowdStrike Falcon product. Areas of technical focus include Endpoint, Identity, and Cloud Security, and a special emphasis on Next-Gen SIEM. You will spearhead key efforts and become a trusted advisor to internal CrowdStrike stakeholders and customers. You will have responsibility for building and growing a team focused on providing delivery of all aspects of the Falcon Platform from pre-sales scoping discussions to initial customer engagement, planning, installation, optimization/utility and follow-on customer support.

What You'll Do

• Build and grow a team that helps customers operationalize and support all CrowdStrike products, including all modules of Falcon, Identity, Cloud, Next-Gen SIEM and LogScale.
• Collaborate with the professional services leadership team to build and enhance the organization, expand programs, increase efficiencies, and create world-class, customer-focused services.
• Drive cross-functional teams within CrowdStrike to ensure successful delivery outcomes and maximize value for customer engagements.
• Manage and mentor team members to help expand skill sets and maximize performance.
• Lead internal initiatives to enhance delivery techniques, introduce automations, strengthen security postures, and optimize time-to-value, utilizing AI and other technologies.
• Anticipate customer needs by tracking new CrowdStrike technologies and mapping out innovative service offerings.
• Supervise a portfolio of customer projects from a project leadership and tactical role.
• Interface directly with customers, assisting with pre-sales, presenting solutions, structuring deals, managing project creation, and all phases of project delivery.
• Partner with the global sales and marketing teams to develop services communications, deliver presentations, match customer needs to solutions, and close opportunities.
• Ability to travel up to 25% of the time.

Qualifications

• 8+ years of experience working in the security industry in a professional services or similar capacity.
• Strong understanding of employee management concepts with the demonstrated ability to lead teams.
• Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs.
• Experience managing technical deployments, tracking time, and running projects from kickoff to closure.
• Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders.
• Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams.
• Strong written and oral communication skills in English.

Bonus Points

• Knowledge of security endpoint products and solutions.
• Knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts.
• Experience working with log management/SIEM solutions (Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc.) in a professional services or similar capacity.
• Knowledge of distributed applications hosted in AWS, GCP, and Azure.
• Knowledge of identity management solutions.
• Automation experience building scripts in Bash, Python, or other programming languages.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified™ across the globe.