LCOM Technical Support Technician

: Position Details Advertising/Posting Title LCOM Technical Support Technician Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal. Posting Summary Provide a broad range of technical support for all COM Users, including Faculty, Staff, and Students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. The technician will split time between the service center and the technical support office. The service center delivers just-in-time support for walk in and phone in users. Complex issues requiring follow up calls, research and outside team support will be addressed from the Tech support offices. Identifying and troubleshooting system or network issues and efficiently communicating to the System administration and development teams is a priority. Technicians will be involved in rolling out and supporting, and training end users in new technology initiatives and projects. Minimum Qualifications (or equivalent combination of education and experience) Bachelor's degree in related field with two- three years experience in technology support required. Knowledgeable on the Windows platform. Knowledgeable about computer hardware and peripherals. Proficient with MS Office and other office support applications. Basic networking knowledge and understanding of a client/server network. Desirable Qualifications Ability to troubleshoot and support Mac computers desirable. Other Information Special Conditions A probationary period may be required for current UVM employees, Bargaining unit position, External candidates must complete a 4-month probationary period, Background Check required for this position FLSA Non-Exempt Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 37.68 Payband Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 19.83 Staff Hiring Band Union Position Yes, UVMSU ($20 minimum hourly rate) Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Open Date 08/08/2025 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled Yes Position Information Position Title Info Tech Assist/Programmr Posting Number S4564PO Department COM Information Systems/55006 Position Number 002624 Employee FTE 1.0 Employee Term 12

Supplemental Questions

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• How did you hear about this employment opportunity?
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Documents Needed to Apply

• Resume

• Cover Letter/Letter of Application