Front Desk Coordinator

Sunny Pediatric Services is a pediatric therapy practice that provides speech, occupational, and physical therapy as well as lactation consultation services to little ones in Tallahassee and surrounding areas. We are seeking a highly organized, friendly, and proactive Front Desk Coordinator to be the first face and voice families meet when they contact our practice. Front Desk Coordinator Responsibilities Front Desk & Family Experience Greet families warmly and check patients in and out for appointments. Collect co-pays, private-pay fees, and outstanding balances at time of visit. Answer phones, respond to inquiries, and support families with questions. Keep the reception and waiting area clean, organized, and welcoming throughout the day. Scheduling Manage the daily and weekly appointment calendar, including confirmations and reminders. Process cancellations and coordinate make-up appointments. Communicate schedule changes clearly to families and to the clinical team. New Patient Calls & Intake Field new patient inquiries and clearly explain our services to prospective families. Collect and process intake paperwork and required documentation. Coordinate with the clinical team to schedule initial evaluations. Follow up with families who inquire but haven't yet scheduled. Communication Serve as a clear, friendly point of contact between families, therapists, and administration. Relay important updates to the right team member promptly. Represent the practice's tone: knowledgeable, warm, and family-centered. Qualifications Strong organizational and multitasking skills. Excellent communication and customer service skills. Comfortable learning new scheduling and office software. Prior experience in a medical, therapy, or pediatric office setting preferred. Warm, patient, and professional demeanor with children and caregivers. Why Join Sunny Pediatric Services? At Sunny Pediatric Services, you'll join a tight-knit team where collaboration and mutual support drive everything we do. Our team-oriented culture means you'll work alongside passionate professionals who genuinely care about each other's success while making a meaningful impact on children and families in our community. As a growing practice, we offer competitive hourly pay and performance-based bonuses that reward your contributions to our shared success. When you join us, you're not just taking a job, you're becoming part of a supportive team dedicated to helping families in our community! Sunny Pediatric Services is an equal opportunity employer. #J-18808-Ljbffr