Director, Operations

Mission Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Vision Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play. Position Director, Operations Job Type Full-Time / Exempt Shift Details Monday - Friday; 8:00 AM - 5:00 PM (On Call As Needed - Based On Business Needs) Work Location Crisis - Mecklenburg Recovery Response Center; Charlotte, NC Salary/Hourly Wage $95,000.00 - $110,000.00 annually Specialties / Licenses or Certifications Licensure required according to state regulations. Independent Licensure Preferred. Summary of Job The Director, Operations is responsible for planning, developing, organizing, and maintaining activities within the Program. The Director, Operations is also responsible for developing relationships with funders and potential funders to foster current programs and create new partnerships. Essential Duties and Responsibilities Team Leadership: Monitors and oversees program participation to include participant flow in and out of the program. Provides sign off on clinical documentation completed by the team, if needed. Guest Care & Advocacy: Assists individuals/families in developing natural supports to increase success in the community. Serve as Clinical Lead for Campus Connection, ensuring seamless coordination between the organization and key special initiatives. Compliance & Risk Management: Ensures adherence to policies and procedures. Completes clinical documentation as required. Ensures compliance with all contractual, accreditation and funding requirements for service delivery, documentation, etc. Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies as they presently exist and as they change or are modified. Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies. Cross Functional Collaboration: Develop strategies to engage community members, ensuring that services are accessible and aligned with community needs. Cultivate and maintain strong relationship with funder, stakeholders, and community partners to support the organization’s mission and objectives. Administers the business plan and monitors budgetary activities. Maintains positive, professional relationships with all referral sources and external vendors. Works collaboratively with external entities, i.e., hospital staff, Probation, Police Departments and clinical teams. Operational metrics (KPIs) are a shared responsibility between the Medical Director and the Director, Operations, ensuring joint accountability for performance outcomes and operational efficiency. Additional Duties: Performs other related duties assigned. Benefits As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. Competitive health, dental, and vision insurance Access to mental health resources and wellness programs Strong retirement plan with company matching Generous paid time off to support work-life balance Ongoing opportunities for professional development and training Supportive, inclusive environment where you can thrive both personally and professionally Job Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Education/Licenses Master’s Degree in Psychology, Social Work, or related field from an accredited college or university. Licensure required according to state regulations, Independent Licensure Preferred. OR BSN Nursing & Active RN Licensure Experience Minimum of Five (5) years of full-time behavioral health experience. Minimum of three (3) years of supervisory/management experience required. Skills Ability to develop collaborative relationships with community partners. Basic computer skills. Ability to pay close attention to detail. Ability to problem solve. Ability to communicate both verbally and in writing. Effective listening skills. Excellent documentation skills. Demonstrated ability to work collaboratively with internal and external partners. Ability to exercise considerable judgment and discretion. Must be able to pass de‑escalation training, as defined by state requirements. Driving Requirements If driving is required for this position, must meet all requirements outlined in Recovery Innovations’ driving policy. If not qualified to drive per driving policy, a Non‑Driver Attestation form must be signed. Miscellaneous Requirement(s) Travel required based on business need. Applicants must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement. Successfully complete and meet all requirements of the comprehensive credentialing process. Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism. We are a Second‑Chance Employer Must be able to pass a seven‑year background check. Must be able to pass substance abuse testing and/or tuberculous testing (if applicable). Must be able to pass education verification check. Must be able to obtain designated fingerprinting clearance in applicable states. Must be able to pass three‑year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position). Direct Service Competency Checklist A Direct Service Competency Checklist must be completed as part of the new hire onboarding process. May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye‑hand‑foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds. May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused. Work may include travel throughout the geographic region. Equal Employment Opportunity Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected. Recovery Innovations is a second‑chance employer, and we evaluate all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed above may vary depending on the nature of your employment with Recovery Innovations. The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Recovery Innovations compensation decisions are dependent on the facts and circumstances of each case. #J-18808-Ljbffr