Clerical Assistant

Clerical AssistantClerical work, including filing, data entry, reception work, schedule meetings, typing and preparing correspondence, indexing, operating office equipment (fax, computer, photocopier), and other clerical functions. 50 keystrokes per minute, Microsoft Office knowledge intermediate level. Interpersonal skills, both verbal and written. Excellent customer service skills. Performs data entry and general clerical duties. Maintains professional demeanor. Liaisons with nurses, physicians and staff. Ability to interact with patients all day.Summary of Essential Duties and Responsibilities:Specializes in back-end clerical operations, including creation and maintenance of clinic Epic reports, providers' templates, scheduling follow up appointmentsUtilizes the NYS OASAS client system (My Am) to register patients and record required client informationAnswers client and internal staff phone calls, relays messages, and directs accordingly.Continually monitors messages via Epic and takes appropriate actionPre-registers patients scheduled for upcoming appointments, completes/updates demographics, and visit authorizations ensuring accuracy and completion.Works closely with BH leadership and Finance to improve collectionsMonitors the environment of the practice ensuring patient and staff safetyCollaborates with clinical staff to ensure patients receive the best possible careParticipate in meetings and huddles when necessaryMonitors and facilitates the proper usage of patient kiosksInteracts and communicates with patients with Behavioral Health needsPractices contingency plans are initiated during emergencies such as IT and power outagesMonitors compliance as per OMH, JC, OASAS, DEA, CMS and other applicable standardsProvides HIPPA compliant patient appointment information with agencies and other sites as requiredMonitors equipment and clinic environment and submit work orders as neededAssist with Performance Improvement and Quality Assurance reports and data collectionCalls patients to remind of upcoming appointmentsResponsible for Front Desk assignments when needed, including, greeting, registration, scheduling, check in-check out, appointment reminder callsMonitors show rates closely and shares with providersMonitors EPIC referral work queues daily, responding to each referral and documenting efforts to schedule appointments with referred patientsMonitors Epic revenue work queues (e.g., registration and eligibility denials) on a daily basis and makes necessary updates/corrections to correct fallouts/errors/missing informationMay assist in other areas within Behavioral Health as neededResponsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of Metropolitan Hospital Center, as per dress attire policy.Promote a positive and pleasant attitude conducive to the workplace, which enhances and furthers the Mission, Vision and Value statement.Meet all H+H compliance standards/requirement such as annual physical evaluation/assessment, Annual assessment Training; ELM trainings, and Fire Drill participation; annual OHS complianceAdheres to the Mission/Vision/Value Statement and Guiding Principles of the Organization in all endeavors.Skills: Two years experience. Minimum 3 years' experience working in health care setting, preferably mental health/addiction services. Special Equipment/Machines Operated: Applicable Electronic Medical Record systems (Epic and external, including but not limited My Am (NYS OASAS), Internet access to HMO sites for insurance verification purposes, Client/ Fax Machine; Departmental Forms and Reports; Proprio (translation service). Knowledge, Skills, Abilities and other Requirements: Outstanding customer service skills, a passion for mental health clients. Ability to motivate others. Superior PC Skills including MS Office Suite (Excel (Charts/Pivot Tables ), Word, PowerPoint). Work schedule includes rotating Saturday shifts (9 a – 1pm) and rotating 5 p – 7 p coverage weekdays.Education: High School Diploma/ GED; Prior medical office experience and knowledge of medical terminology preferred. Educational Level: High School Diploma Required. Languages: English (Speak, Read, Write). Minimum Degree Required: Completed High School (Diploma or GED).