Director of Operations

The Dominick is a luxury, Five Diamond, Four Star hotel in the Soho neighborhood of New York City. The Director of Operations is a key member of the Executive Committee and plays a critical leadership role in driving operational excellence across the hotel. Reporting directly to the General Manager, this leader oversees day-to-day operations across Rooms, Food & Beverage, and other operational departments to ensure a seamless, high-touch luxury guest experience. The Director of Operations partners closely with department heads to align operational strategy with the hotel’s financial, service, and brand objectives. This role requires a dynamic leader who can inspire teams, optimize operational performance, and consistently deliver elevated service standards that reinforce guest loyalty and brand reputation. Job Description What you'll do... Provide strategic leadership and operational oversight for all hotel operations including Rooms Division, Food & Beverage, and guest-facing departments. Lead and mentor department heads to ensure consistent execution of luxury service standards and operational efficiency. Ensure a consistently exceptional luxury guest experience across all touchpoints. Anticipate and coordinate special guest needs, preferences, and VIP experiences in collaboration with operational leaders. Actively engage with guests to build relationships, resolve issues proactively, and cultivate repeat business and brand loyalty. Monitor departmental performance metrics, forecasting, labor productivity, and operational expenses. Identify opportunities to enhance operational efficiencies while maintaining elevated service standards. Ensure alignment between Rooms and Food & Beverage operations to deliver a seamless guest journey throughout the property. Foster an engaged, high-performing leadership team through coaching, mentoring, and professional development. Ensure compliance with company policies, safety standards, and hospitality best practices Qualifications What we are looking for... Proven leadership experience in luxury or lifestyle hospitality operations, Four Star/Five Diamond property. Minimum 1-year experience as a Hotel Manager. Strong background in both Rooms Division and Food & Beverage operations. Demonstrated ability to lead large teams and manage multiple operational departments. Exceptional guest service mindset with a passion for creating memorable experiences. Strong financial acumen and operational problem-solving skills. Excellent communication, leadership, and organizational capabilities. Strong communication and interpersonal skills. Must be flexible with the ability to sustain a high level of productivity and efficiency at all times. Additional Information Benefits include: 401(k) with company matching Medical, dental, and vision insurance Health Savings Account (HSA) Life insurance Employee Assistance Program (EAP) Paid time off Employee referral program What’s in it for you… The opportunity to embark on an exciting career in a company that is taking off! Ennismore’s values and fast-growing environment To help define global brands and have a direct impact on the guest experience The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity The opportunity to challenge the norm and work in a rewarding environment, building global brands Lots of opportunity to progress and switch it up as part of a global family of brands Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work Job Type: Full-time Pay: $130,000.00 - $175,000.00 per year #J-18808-Ljbffr