Senior Account Manager

Job Description

Job Description

Experience Without Limits
Come shape the future of brand experience.

At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what's next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience without limits—in your work, your growth, and your impact.

We're looking for a Senior Account Manager (Trade Shows and Events) to champion high-profile accounts. This role is perfect for someone who thrives on guiding programs from concept to delivery, building trusted client relationships, and leading cross-functional teams to create outstanding event experiences.

If you enjoy turning strategic vision into flawless execution and mentoring team members along the way, this is your next opportunity.

Your RoleClient Leadership & Strategic Guidance

• Act as the primary liaison for key clients, ensuring their goals are fully understood and met.

• Provide strategic counsel on programs, helping clients translate objectives into impactful experiential solutions.

• Build strong, collaborative relationships that foster trust, loyalty, and long-term account growth.

• Participate in client planning sessions, status meetings, and post-event debriefs to ensure alignment and continuous improvement.

Program Oversight & Delivery

• Manage the end-to-end delivery of trade shows, live events, and hybrid experiences.

• Coordinate with internal teams—Creative, Production, Field Services—and external vendors to ensure every detail is executed seamlessly.

• Keep projects on track by monitoring timelines, budgets, and deliverables.

• Serve as the problem-solving point of contact during live events to address challenges quickly and effectively.

Financial Management & Accountability

• Oversee program budgets and track financial performance to meet targets.

• Partner with Estimating and Finance teams to ensure accurate quoting, billing, and reconciliation.

• Maintain organized records of client communications, contracts, budgets, and post-event reporting.

Mentorship & Team Development

• Guide and support Account Managers and Coordinators, sharing best practices and fostering skill growth.

• Promote a culture of collaboration and accountability across teams.

• Assist in onboarding new team members and strengthening the capabilities of the department.

What You Bring

• Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent experience).

• 4–7+ years managing complex experiential or trade show programs, ideally within pharmaceutical or healthcare marketing.

• Demonstrated success leading client relationships and delivering measurable results.

• Strong organizational, communication, and problem-solving skills.

• Comfort using Microsoft Office and project management tools.

What Makes You Successful Here

• Client-focused: You anticipate client needs and consistently deliver value.

• Strategic and hands-on: You can think big-picture while executing the details flawlessly.

• Collaborative: You work seamlessly with internal teams and external partners.

• Resilient under pressure: You stay calm and decisive when challenges arise.

• Growth-oriented: You are constantly looking for ways to improve programs, teams, and processes.

Bonus Qualifications

• Experience managing large-scale, multi-location programs.

• Familiarity with digital or hybrid event production.

• Proven success delivering results for pharmaceutical or healthcare clients.

• Previous agency experience with cross-functional team leadership.

• Regulatory understanding supporting pharmaceutical or healthcare clients.

Last but not least, we believe in diversity, equity and inclusion.

Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

#LI-Hybrid

Req # 2037

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