Front Office Coordinator

Job Posting

West Newton Hearing Center, a busy hearing healthcare practice, is seeking a motivated and compassionate Front Office Coordinator to manage a high volume of patient calls while supporting daily front office operations. As the first point of contact for patients, the Front Office Coordinator plays a key role in creating a welcoming, organized experience. This role manages appointments, gathers patient information, and supports smooth day-to-day practice operations while serving as a liaison between patients and the clinical team. Successful candidates demonstrate strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering excellent patient service.

Responsibilities:

• Scheduling patient appointments to meet patient flow demand.
• Verifying and inputting patient information into the database.
• Answering phone calls with excellent patient service skills.
• Preparing and mailing patient correspondence, monthly information, birthday letters, cards, direct mail, etc.
• Completing insurance verification.
• Following HIPAA guidelines and practice policies to maintain patient privacy.

Qualifications:

• Excellent customer service skills and outgoing personality.
• Self-motivated with the ability to exceed patient expectations.
• Strong computer skills (i.e., data entry, Word, Excel, email).
• Exceptional communication skills.
• Ability to work independently and as part of a team.

Benefits:

• Comprehensive Health Benefits
• Matching 401K
• Generous PTO (and holidays)
• Quarterly bonus
• Free Parking