Chief Clinical Officer

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Chief Clinical Officer

Executive/CEO/VP MANAGE & ADM New Orleans, LA, US

5 days ago Requisition ID: 2319

J O B D E S C RIPTIO N

Position : Chief Clinical Officer (CCO)

Re p o rt s to : C hi ef Exec uti ve Offi cer D e p ar tm e nt : C lini ca l

Sta tu s: F ull-tim e / Exe mpt C l ass ifi ca ti o n : P er manent

EEO Co d e : P ro f ess i o n a l

DCHC CORE VALUES:

• Service of the Poor - E mpl oyee d e m o n s trat es ge n e ro s it y of s pirit , es p ec i a ll y fo r p e r so n s m os t in n ee d
• R e v e rence - E mpl oy e d e m o n s trat es r e s p e c t a n d co m p a ss ion fo r th e di g ni ty an d di ve r s it y of li fe
• Integrity - E mpl oyee in s pi res tru s t throu g h p e r so nal l e ad e r s hip
• Wi s dom - E mpl oyee int eg rat es exce ll e nc e a nd s t ewa rd s hip int o exec uti o n of j o b d uti es
• Creativity - E mpl oyee d e m o n s t rates co u rageo u s inn ova ti on
• Dedicatio n - E mp l oyee af firm s th e h o p e an d j oy o f the DCHC mi ss i o n

GENERAL JOB D E SCRIPTION

The CCO provides strategic and operational leadership for the organization's medical and clinical programs and works collaboratively with the Chief Executive Officer, executive leadership team, medical staff, nursing leadership, quality and compliance departments, and governing board to ensure the delivery of accessible, high-quality, patient-centered, culturally responsive, evidence-based care.

The CCO is responsible for ensuring that clinical operations are consistent with the organization's mission, strategic plan, HRSA-approved scope of project, applicable federal and state requirements, professional standards, clinical guidelines, credentialing and privileging requirements, and the organization's policies and procedures.

The CCO serves as the organization's principal clinical advisor to the CEO and executive leadership and provides leadership in clinical quality improvement, patient safety, provider performance, population health, clinical workforce development, access, care coordination, and regulatory compliance.

DUTIES & RESPONSIBILITIES

Lea d s , di rects a nd c oo rdin a t es w ith H ea lth Ce nt e r 's and c o mmunit y p rov id e r s t h e d e li ve r y of an i n t egrate d co mp re h e n s i ve prim ary care se r v i ces.

Ove r sees m o n i t o r s , an d eva lu a t es a nd as ne cessary, de ve l o p s a nd r evises th e H ea lthCe nt er 's clini ca l pro t oco l , proce du res a nd sys t e m s t o ass ur e co m p li a n ce w ith f e d era l l aws, r eg ul a ti o n s , s t a nd a rd s of practice and relevant Bureau Primary Care indicators including OSHA, CLIA, patient care, employee health , coding and quality assurance program .

Oversees , monitors and evaluates and as necessary, revise s the Health Center's continuous quality improv e ment activities and quality assurance program. Prepares and delivers monthly reports to the Quality Committee and Governing Board

Supervising physicians and mid-levels: performing quality assurance activities . Participating and directing provider and medical care team meetings

Esta bli s hing linkage with pharmacy , dental, and community referral entities while expanding the scope of serv ice s available through community referrals.

Inve s tigating best practices and implementing quality improvements initiatives to the care teams Establishes positive relationships with l ocal medical community.

Assists with recruiting new providers to the system and then orients, monitors , directs, coaches and evaluates the medical staff.

Oversees, in conjunction with administration the credential in g and re-credentialing privileging of clinica l staff.

Participate s as part of Health Center 's leadership team in evaluation of cl ini cal services , budgeting , and feasibili t y of expansions in health services.

Ensuring the implementation of QI/QA operating procedures.

Ensuring QI/QA assessments are completed at least quarterly.

Monitoring QI/QA outcomes.

Updating QI/QA policies and procedures, as needed.

Provider Leadership, Credentialing and Privileging

• Provide clinical oversight of employed and, as applicable, contracted clinical providers.
• Participate in provider recruitment, onboarding, orientation, performance evaluation, retention, and professional development.
• Ensure providers meet applicable education, training, licensure, certification, credentialing, and privileging requirements.
• Work with the appropriate committees and leaders to ensure timely initial credentialing and re-credentialing.
• Ensure clinical providers practice within the scope of their licenses, education, training, experience, and approved privileges.
• Participate in peer review and professional practice evaluation activities as appropriate.
• Establish mechanisms for monitoring provider performance, productivity, quality, access, and adherence to clinical standards.
• Promote professional accountability and provider engagement.

HRSA identifies credentialing, privileging, recruitment and retention, clinical staffing, and tracking of re-credentialing as areas of clinical leadership responsibility during site visits.

Clinical Staffing and Workforce Planning

• Assess clinical staffing needs based on patient volume, access requirements, scope of services, population needs, and organizational priorities.
• Establish appropriate provider and clinical staffing models.
• Partner with Human Resources and executive leadership to recruit and retain qualified clinical personnel.
• Develop succession and workforce-development strategies for key clinical positions.
• Monitor provider vacancies, recruitment pipelines, turnover, and access-to-care implications.
• Ensure adequate clinical coverage across HRSA-approved service sites.

HRSA Health Center Program Compliance

• Ensure clinical programs operate consistently with applicable HRSA Health Center Program requirements.
• Support the CEO and executive leadership in maintaining compliance with the organization's HRSA-approved scope of project.
• Participate in HRSA Operational Site Visits, Service Area Competition/Renewal of Designation activities, and other applicable HRSA reviews.
• Ensure clinical documentation, policies, procedures, and operational practices are prepared to demonstrate compliance with applicable Health Center Program requirements.
• Maintain awareness of changes to HRSA requirements, federal and state regulations, clinical standards, and other requirements affecting health center operations.
• Collaborate with compliance, quality, operations, and administrative leadership to resolve identified deficiencies.

HRSA states that health centers must comply with Health Center Program requirements and applicable federal regulations and that its Compliance Manual is the principal resource used to demonstrate compliance.

Access, Continuity and Care Coordination

• Provide leadership to improve timely access to primary and preventive health services.
• Monitor clinical access, provider capacity, appointment availability, no-show rates, and continuity of care.
• Ensure appropriate systems exist for after-hours coverage and medical emergencies.
• Promote effective referral management and care coordination.
• Ensure appropriate follow-up for patients discharged from hospitals or emergency departments.
• Promote integration of primary care, behavioral health, oral health, pharmacy, enabling services, and other services within the organization's scope.
• Support strategies addressing social determinants of health and barriers to care.

PHYSICAL DEMANDS

Lifting , twisting , bending and prolonged sitt in g or standing may be required. The physical movement s and the degree of mobility normally associated with the practice of primary care may be required.

Work under stressfu l conditions as well as extended hours may be required.

WORK ENVIRONMENT

Potential occasional exposure to low dose radiation hazards , hazardous chemicals and body f luid s and waste. Personal protective equipment provided. May be exposed to infectious and contagious diseases.

MINIMUM QUALIFICATIONS

Current licensure as an MD / DO to practice in th e State of Louisiana Current DEA certification

Valid Driver ' s Licen s e

Mu st be ab l e to meet and maintain current DCHC credent ialin g and privileging requirements

Skill in providing exce ll ent customer service and support: organizing and prioriti z ing workload and meeting dead l ines.

Exce ll e nt written and verba l commun icati ons

Abi lit y to p e rform each role re s ponsibly sa ti sfac torily with or without reasonable accommodation

Mu st be computer lit erate with ab ili ty to enter information in the EMR and compile reports or data as r e qu es ted

PREFERRED QUALIFICATIONS

Preference wi ll be g iven to work experience in a communit y health center setting, previous e x perience as a Medica l Director , completion of an accredited primary care re s idency program , or Board Ce rtification (o r e li g ible) in Fami ly Medicine or Int erna l Medicine.