Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Relations Representative – Licensed & State Farm Experienced
Ann Haviland State Farm Agency

Ann Haviland State Farm is seeking a licensed and experienced Customer Relations Representative who excels at delivering exceptional service and can confidently pivot into in-book sales when opportunities arise. If you know State Farm systems, understand service workflows, and enjoy helping customers while identifying ways to better protect them, we want to meet you.

Why Join Ann Haviland State Farm

• Immediate Impact – Put your licensing and State Farm system experience to work on day one.

• Service + Sales Blend – Every service interaction becomes an opportunity to strengthen coverage.

• Smooth Integration – Minimal ramp-up because you already understand the State Farm environment.

• Supportive Culture – Join a collaborative, positive team that values your input and expertise.

• Competitive Pay – Base salary plus performance bonuses for retention and cross-selling success.

Key Responsibilities

• Provide high-level service through policy changes, billing support, and claims follow-up.

• Use State Farm platforms to complete all transactions accurately and efficiently.

• Conduct proactive policy reviews and coverage check-ins with existing customers.

• Identify and recommend additional State Farm products when needs arise.

• Build strong, trusting customer relationships that drive retention and referrals.

What We’re Looking For

• Active Property & Casualty license required (Life & Health a plus).

• Prior State Farm agency experience (minimum 1 year preferred).

• Proficiency in State Farm platforms and service processes.

• Excellent communication, problem-solving, and relationship-building skills.

• Service-oriented, organized, and confident in pivoting to sales when appropriate.

Take the Next Step in Your State Farm Career
If you’re ready to bring your State Farm experience to a role where service and sales go hand in hand, apply today and join Ann Haviland State Farm. We look forward to connecting with you!