Technology Program Manager

Role Description

Payscale is looking for a Technology Program Manager to drive operational excellence across our Information Security, Technology, and AI functions. This is a high-visibility individual contributor role sitting at the intersection of three strategic programs - Information Security, Technology, and Enterprise AI - and requires someone who can operate independently, manage complexity across functions, and translate program status into clear executive-level reporting. This role reports directly to the VP of Information Security & Technology.

What You'll Do

• Program & Project Management
  • Own end-to-end program management for concurrent initiatives across Information Security, Technology (IT & Infrastructure/Platform), and AI - maintaining full visibility into scope, schedule, dependencies, and status at all times.
  • Build and maintain project plans, milestones, and delivery timelines in Jira, Asana, or MS Project.
  • Proactively identify risks, blockers, and scheduling conflicts across workstreams and surface them to the appropriate stakeholders before they affect delivery.
  • Maintain a current RACI matrix across all active programs, ensuring ownership is clear and accountability gaps are documented and resolved.
• Cross-Functional Coordination
  • Coordinate scheduling, agendas, and follow-through for cross-functional working sessions, program reviews, and stakeholder meetings across G&A, R&D, and InfoSec/Technology.
  • Manage action item tracking and follow-up across all programs, ensuring commitments are documented, owners are assigned, and deadlines are met.
  • Serve as the operational coordinator for AI initiatives - managing meeting cadence, tracking action items and decisions, and driving follow-through on tasks.
• Stakeholder Reporting & Communications
  • Develop and maintain program status dashboards and executive-level reporting for stakeholders.
  • Produce regular program health reports that surface progress, risks, and decisions required in a format appropriate for each audience.
  • Own stakeholder communications for program milestones, delays, and escalations - ensuring the right people have the right information at the right time.
• Metrics & Performance Management
  • Build and maintain metrics frameworks for the IT and Information Security functions, tracking operational KPIs, SLA performance, and program velocity.
  • Develop reporting to make program and operational metrics visible to leadership on a consistent cadence.
  • Partner with Information Security and IT management to define meaningful metrics that reflect program health, not just activity.

Qualifications

• 5+ years of program or project management experience in a technology or IT environment.
• PMP certification required (or actively in progress with expected completion within 12 months).
• Demonstrated ability to manage multiple concurrent programs independently with minimal oversight.
• Experience building and maintaining RACI matrices, project plans, and executive status reporting across complex cross-functional initiatives.
• Proficiency in at least one project management tool - Jira, Asana, MS Project, or Smartsheet.
• Experience with metrics reporting and data visualization using Tableau, Snowflake, or similar BI tools.
• Strong written and verbal communication skills - you can write a crisp summary and facilitate a working session with equal comfort.
• Comfortable operating in an ambiguous, fast-moving environment where structure often needs to be built rather than inherited.
• Experience with Information Security, IT operations, or project governance programs in a technology environment.

Benefits

• Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work.
• 14 Paid Company Holidays, includes 2 floating holidays (you choose!).
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale.
• Unlimited infertility coverage benefits through our medical plans.
• Additional supplemental health benefits offered to you and your family.
• 401(k) retirement program with a fully vested immediate company match.
• 16 weeks of paid parental leave for birthing and non-birthing parents.
• Health Savings Account (HSA) options and company contributions each pay period.
• Flexible Spending Account (FSA) options for pre-tax employee allocations.
• Annual remote work stipend to be used on wellness or home office equipment.