EPIC Application Support Analyst I

EPIC Application Support Analyst I

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

The EPIC Application Support Analyst I acts as a link between end-users, project team members, and other IS resources. They provide excellent customer service and Epic application help in the assigned Epic module.

Essential Functions of the Role:

• Provides onsite go-live help, upgrade help, and ongoing application help and optimization.
• Responds to help desk tickets and end user requests.
• Identifies and resolves issues through studying business issues/requirements, studying workflows, and synthesizing key messages.
• May assist with onsite end-user training for go-live preparation and ongoing application training.

Key Success Factors:

• Ability to work well in team environments.
• Functional knowledge of the associated application preferred.
• Demonstrated customer-oriented service excellence standards.
• Ability and experience knowledge end user workflow and owning the technical components of that workflow.
• Self-motivated person who can identify and resolve issues, and advance personal knowledge.
• Demonstrated excellent social communication skills, among facility customers and team members.
• A quick learner of software and information technology, and motivated to learn new applications.
• Proficient with word processing, spreadsheet, and email software applications.
• Ability to execute complex tasks through organization and details motivated approach.
• Ability to present and conduct classroom training.

We believe that all people should feel welcomed, valued and supported.

Qualifications:

• Education - Bachelor's or 4 years of work experience above the minimum qualification
• Experience - Less than 1 Year of Experience

Baylor University Medical Center