Freelance Quality & Team Manager (German speaking)
Cross Border Talents
Freelance Quality & Team Manager (German Speaking)
Barcelona, Spain
About the Job Freelance Quality & Team Manager (German Speaking)
German Freelance Quality & Team Manager
Remote across Europe | Freelance
Are you looking for a flexible business model , a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment? For an international project, we are currently looking for a Freelance Quality & Team Manager to join a high-performing remote team.
In this role, you will be responsible for the service quality and professional development of up to 25 freelance customer advisors , providing guidance, coaching and operational leadership.
Your Responsibilities
- Conduct 1:1 coaching sessions and call monitoring to identify strengths and development areas
- Ensure consistently high service quality, with a strong focus on customer satisfaction and professional expertise
- Analyse individual training needs and coordinate training activities (communication skills, product knowledge, processes)
- Deliver online workshops and project onboarding sessions using a variety of training methodologies
- Motivate and guide a fully remote team , promoting high quality standards
- Act as the first operational point of contact for the team
- Identify process improvement opportunities and report performance and results to the Operations Manager
What Is Offered
- Freelance collaboration , fully remote across Europe (you can work between 10-90 hours per week, you decide how many).
- Responsibility and autonomy from day one
- A varied and challenging role with real impact on project success
- High level of freedom and opportunity to actively contribute to growth
- International, collaborative and performance-driven environment
- Involvement in projects related to Future of Work, sustainability and modern work models
Requirements
- Completed professional training and experience as a Team Leader, Coach or Quality Manager in customer service
- Proven experience in leading and motivating remote teams
- Fluent German and English (written and spoken)
- Strong communication and coaching skills, with a constructive and development-focused approach
- High quality standards, structured working style and strong attention to detail
- Confidence working in cross-functional and intercultural environments
- Professional, self-assured attitude with a collaborative mindset
If you are interested in a remote freelance role with responsibility, autonomy and long-term perspective, feel free to contact me for more information.
Marco Velenosi
Vacancy posted 1 day ago
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