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Account Manager (B2B / SaaS / Servicios) CHL (Remote)

Simera

Account Manager con enfoque consultivo y orientación a resultados, responsable de gestionar relaciones con clientes, impulsar el crecimiento de cuentas y generar impacto directo en el negocio. Este rol es ideal para perfiles con experiencia trabajando de cara al cliente, con capacidad de entender sus necesidades y actuar como socio estratégico. Responsabilidades Gestionar una cartera de clientes B2B de forma activa y estratégica Construir relaciones sólidas y de largo plazo Identificar oportunidades de upselling y cross‑selling Asegurar la satisfacción, retención y crecimiento de cuentas Coordinar con equipos internos (tecnología, marketing, producto, entre otros) Dar seguimiento a entregables, indicadores clave (KPIs) y desempeño de cuentas Identificar oportunidades de mejora en procesos y resultados del cliente Requisitos Mínimo 2 años de experiencia en roles como Account Manager, Customer Success o posiciones con interacción directa con clientes Experiencia gestionando clientes de manera directa Experiencia en entornos B2B, preferiblemente en servicios o SaaS Experiencia en ventas consultivas o gestión estratégica de cuentas Manejo de herramientas CRM (HubSpot, Salesforce u otros) Nivel de inglés intermedio (B1–B2) para perfiles junior y avanzado (C1) para perfiles senior Habilidades clave Relación con clientes Comunicación clara y profesional Manejo de stakeholders Resolución de problemas Seguimiento continuo Negocio y desempeño Orientación a resultados (KPIs, ingresos, crecimiento) Identificación de oportunidades comerciales Experiencia en upselling y cross‑selling Gestión y operación Organización y manejo de múltiples cuentas Seguimiento de proyectos y entregables Coordinación con equipos internos Pensamiento estratégico Comprensión del negocio del cliente Capacidad de proponer mejoras Uso de datos para la toma de decisiones Conocimiento tecnológico Familiaridad con herramientas digitales Entendimiento funcional de procesos Deseable Experiencia en SaaS o startups Experiencia con clientes internacionales Manejo de cuentas mid‑market o enterprise Experiencia en agencias o servicios digitales Proceso de aplicación Para avanzar en el proceso, se solicita grabar un video corto (1–2 minutos) que incluya: Experiencia como Account Manager Herramientas utilizadas Nivel de inglés (puede incluir algunas frases en inglés) Disponibilidad actual Link para grabar el video #J-18808-Ljbffr Simera

Vacancy posted 5 days ago
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