Branch Call Support Consultant

Branch Call Support ConsultantHonolulu, HI | Contract-to-HireAre you a calm and confident problem-solver who excels in difficult customer situations? We're seeking a Branch Call Support Consultant to join a collaborative support team focused on delivering exceptional service and resolving complex customer concerns.This role is ideal for someone with call center, banking, retail, hospitality, or customer service experience who has a proven ability to de-escalate challenging situations, think critically, and provide solutions that create positive customer experiences.What You'll DoServe as a support resource for branches, contact center teams, and internal departmentsHandle escalated customer concerns with professionalism, empathy, and patienceInvestigate issues, identify solutions, and ensure timely resolutionBuild trust with customers while diffusing tense or difficult situationsNavigate multiple systems and applications to research and resolve inquiriesMaintain detailed documentation and follow through on outstanding requestsCollaborate with internal teams to ensure a seamless customer experienceHandle confidential information with discretion and accuracyWhat We're Looking ForRequired QualificationsExperience in customer service, call center, banking, retail, hospitality, or a related customer-facing environmentProven ability to de-escalate challenging customer situations and resolve concerns effectivelyStrong communication and active listening skillsAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving and critical-thinking abilitiesComfortable learning and navigating multiple technology systemsExcellent attention to detail and follow-throughAbility to remain calm, professional, and solution-oriented under pressurePreferred QualificationsExperience handling escalated customer callsBanking, financial services, or credit union experienceContact center or branch support experienceExperience supporting operational or service-related inquiriesWhy Join Us?Join a small, supportive team with a strong collaborative cultureOpportunity to make a direct impact on customer satisfactionGain exposure to a variety of operational and customer support functionsExcellent opportunity for long-term career growth through a contract-to-hire roleWork alongside experienced professionals in a stable, team-oriented environmentJob Type & LocationThis is a Contract to Hire position based out of Honolulu, HI.Pay and BenefitsThe pay range for this position is $24.00 - $28.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Honolulu,HI.Application DeadlineThis position is anticipated to close on Aug 3, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006168433Profession: Customer Service